Martha Castaneda
San Antonio
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Continuum Global Solutions
Dallas
10.2021 - 04.2025
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
GED -
Pomona Adult School
Pomona, CA03-2003
Skills
- Customer service
- Technical support
- Record keeping
- Problem resolution
- Customer feedback
- Order processing
- Relationship building
- Communication skills
- Conflict resolution
- Multichannel support
- Time management
- Team collaboration
- Process improvement
Languages
Spanish
Professional
English
Professional
American sign language
Professional
Timeline
Customer Service Representative
Continuum Global Solutions
10.2021 - 04.2025
GED -
Pomona Adult School
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