Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
House Cleaner
The Cleaning Authority
06.2020 - 04.2022
Housekeeping Office Coordinator
AC Hotel By Marriott
09.2019 - 03.2020
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Coordinated daily workflow through task prioritization and concise scheduling.
Room Attendant
Hilton
02.2019 - 09.2019
Assistant Housekeeping Manager
Residence Inn Marriott
02.2014 - 05.2018
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Communicated repair needs to maintenance staff.
Directed team of 20 personnel in busy hotel with 124 rooms.
Evaluated employee performance and developed improvement plans.
Worked with front desk to respond promptly to all guest requests.
Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 2 hours.
Adhered to safety protocols by enforcing proper equipment usage.
Increased employee performance through effective supervision and training.
Head Housekeeping Supervisor
Hayes Street Hotel
10.2018 - 03.2019
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Communicated repair needs to maintenance staff.
Evaluated employee performance and developed improvement plans.
Drove improvements to workflow and room turnover with hands-on, proactive management style.
Directed team of 12 personnel in busy hotel with 110 rooms.
Housekeeping Supervisor
Hyatt Place
10.2013 - 02.2014
Communicated repair needs to maintenance staff.
Worked with front desk to respond promptly to all guest requests.
Increased employee performance through effective supervision and training.
Skills
Cleaning
Housekeeping
Safe chemical handling
Sorting and washing laundry
Cleaning techniques
Fluent in Spanish/ English
Department coordination
Laundry operations
Room inspection
Team leadership
Reliability
Timeline
Assistant Housekeeping Manager
SPRING HILLS SUITES BY MARRIOTT
04.2022 - Current
House Cleaner
The Cleaning Authority
06.2020 - 04.2022
Housekeeping Office Coordinator
AC Hotel By Marriott
09.2019 - 03.2020
Room Attendant
Hilton
02.2019 - 09.2019
Head Housekeeping Supervisor
Hayes Street Hotel
10.2018 - 03.2019
Assistant Housekeeping Manager
Residence Inn Marriott
02.2014 - 05.2018
Housekeeping Supervisor
Hyatt Place
10.2013 - 02.2014
Summary
Professional with strong foundation in housekeeping management and operational excellence. Adept at maintaining top-tier cleanliness standards and fostering collaborative team environment. Reliable and adaptable, with focus on achieving consistent, high-quality results. Skilled in time management and conflict resolution, bringing positive attitude and attention to detail.
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