Work History
Skills
Timeline
Summary
Generic

Martha Castro Gonzalez

HOUSEKEEPING ASSISTANT MANAGER
Antioch,TN

Work History

Assistant Housekeeping Manager

SPRING HILLS SUITES BY MARRIOTT
04.2022 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

House Cleaner

The Cleaning Authority
06.2020 - 04.2022

Housekeeping Office Coordinator

AC Hotel By Marriott
09.2019 - 03.2020
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Coordinated daily workflow through task prioritization and concise scheduling.

Room Attendant

Hilton
02.2019 - 09.2019

Assistant Housekeeping Manager

Residence Inn Marriott
02.2014 - 05.2018
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Communicated repair needs to maintenance staff.
  • Directed team of 20 personnel in busy hotel with 124 rooms.
  • Evaluated employee performance and developed improvement plans.
  • Worked with front desk to respond promptly to all guest requests.
  • Coordinated hotel-wide laundry workflow to fulfill guest laundry requests in under 2 hours.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.

Head Housekeeping Supervisor

Hayes Street Hotel
10.2018 - 03.2019
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Evaluated employee performance and developed improvement plans.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Directed team of 12 personnel in busy hotel with 110 rooms.

Housekeeping Supervisor

Hyatt Place
10.2013 - 02.2014
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Increased employee performance through effective supervision and training.

Skills

  • Cleaning
  • Housekeeping
  • Safe chemical handling
  • Sorting and washing laundry
  • Cleaning techniques
  • Fluent in Spanish/ English

Department coordination

Laundry operations

Room inspection

Team leadership

Reliability

Timeline

Assistant Housekeeping Manager

SPRING HILLS SUITES BY MARRIOTT
04.2022 - Current

House Cleaner

The Cleaning Authority
06.2020 - 04.2022

Housekeeping Office Coordinator

AC Hotel By Marriott
09.2019 - 03.2020

Room Attendant

Hilton
02.2019 - 09.2019

Head Housekeeping Supervisor

Hayes Street Hotel
10.2018 - 03.2019

Assistant Housekeeping Manager

Residence Inn Marriott
02.2014 - 05.2018

Housekeeping Supervisor

Hyatt Place
10.2013 - 02.2014

Summary

Professional with strong foundation in housekeeping management and operational excellence. Adept at maintaining top-tier cleanliness standards and fostering collaborative team environment. Reliable and adaptable, with focus on achieving consistent, high-quality results. Skilled in time management and conflict resolution, bringing positive attitude and attention to detail.

Martha Castro GonzalezHOUSEKEEPING ASSISTANT MANAGER