Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Martha Castro

Martha Castro

Carrollton,TX

Summary

Dynamic and results-driven professional with extensive experience at Panera Bread, excelling in staff management and customer service. Proven track record in training and mentoring teams, optimizing inventory control, and implementing operational improvements that enhanced workflow efficiency. Committed to fostering a collaborative environment while achieving sales growth and minimizing waste.

Overview

25
25
years of professional experience

Work History

Supervisor

Lifetime Fitness Center
01.2024 - Current

Reviving and checking food orders

Running shifts solo

Completed prep and line set up

Create great experiences for members and vendor

Quality control

In charge of specials of the day

Up selling products.

Increase average daily sales.

Minimize waste.

Place food orders

Conducting pre-shift meeting

Maintain everyone on task.

Manager in Charge

Panera Bread
09.2015 - 12.2025
  • Led daily operations ensuring high standards of food quality and customer service.
  • Managed inventory levels, optimizing ordering processes to reduce waste.
  • Trained and mentored staff, fostering a culture of teamwork and accountability.
  • Implemented operational improvements resulting in enhanced workflow efficiency.
  • Conducted performance evaluations, providing constructive feedback for staff development.
  • Developed and enforced safety protocols to maintain compliance with health regulations.

Manager's Assistant

Chipotle Mexican Grill
12.2000 - 09.2015
  • Coordinated daily operations to enhance team efficiency and service quality.
  • Managed scheduling for staff, optimizing labor resources to meet peak demands.
  • Assisted in training new employees, fostering knowledge and adherence to company standards.
  • Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
  • Developed communication protocols between departments to enhance operational workflows.
  • Implemented customer feedback systems, facilitating service improvements based on direct input.
  • Oversaw compliance with health and safety regulations, ensuring a safe dining environment.
  • Enhanced team collaboration through regular meetings, driving engagement and accountability among staff.

Education

GED - Accounting And Finance

Frederick Community College
Frederick, MD
06.1999

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Decision-making
  • Complex Problem-solving
  • Inventory control
  • Staff development
  • Staff discipline
  • Schedule development

Languages

Spanish
Full Professional
English
Professional Working

Timeline

Supervisor

Lifetime Fitness Center
01.2024 - Current

Manager in Charge

Panera Bread
09.2015 - 12.2025

Manager's Assistant

Chipotle Mexican Grill
12.2000 - 09.2015

GED - Accounting And Finance

Frederick Community College