Martha Cervantes

• Increased pick rate consistency by maintaining an organized workstation and following established procedures.
• Ensured compliance with company policies, safety regulations, and industry best practices throughout daily operations.
• Managed workload effectively while adhering to strict deadlines, ensuring timely completion of assigned tasks.
• Assisted with training new hires on proper merchandise selection techniques, promoting a culture of knowledge sharing among team members.
• Enhanced warehouse efficiency by accurately selecting and packing merchandise according to order specifications.
• Utilized warehouse management system software for accurate tracking of items picked, packed, and shipped.
• I was also cross trained in packing , stock handling and consolidation.

During this time period I was employed with two temp services for various temporary jobs, was looking for a permanent position but none of them felt suited for me.

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
• Loaded and unloaded shipments with care to prevent damage to products or packaging materials.
• Assembled products when necessary, adhering to high-quality standards while maintaining production timelines.
• Collaborated with colleagues on special projects or tasks, demonstrating adaptability within various warehouse roles.
• Performed inventory control, such as counting, and stocking merchandise.
• Maintained punctuality and reliability in attendance, contributing to overall team success in meeting deadlines and goals.
• Readied product pallets for optimal storage and shipment, carefully organizing boxes, and balancing weight.
• Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Collaborated with team members to complete tasks efficiently, improving overall productivity.
• Supported warehouse operations by performing routine maintenance tasks such as sweeping floors or keeping dock areas free from debris.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Processed customer orders and accurately handled payment transactions.
• Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
• Met customer service goals and exceeded customer expectations.
• Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.