Martha Chavez
Summary
Seeking a position with the opportunity to utilize my professional skills in a dynamic workplace and contribute my knowledge to build the ideal practice.
An accomplished and energetic dental administrator with more than 25 years of experience in the fast-paced world of dentistry. I am a motivated leader with strong organizational and prioritization abilities to undertake any administrative duty. I am able to maintain positive relationships with patients and team members to provide first-rate care.
Overview
24
24
years of professional experience
Work History
Office Manager
Dr. Michael Parrett D.D.S
06.2020 - 02.2024
- Lead team, motivate encourage team to perform in ultimate success in patient care
- Build/manage productive office schedules for providers (1 Dr/2 Hygienists)
- Presented general and invisalign treatment plan to patients
- Insurance billing, pre authorizations and Tracing Claims
- Answer phones, schedule appointments
- Ensure patient satisfaction, manage employee meetings, morning huddles
- Assist staff/team with project and time management
- Exercised effective communication to ensure cooperation between the front and back office
- Managed and met monthly goals for production/collection.
Office Manager
Total Health Dental Care
01.2019 - 03.2020
- Lead team, motivate encourage team to perform in ultimate success in patient care
- Build/manage productive office schedules for providers (2 Drs/3 Hygienist) & Perio, Endo, OS and Ortho
- Perform New Patient Interviews
- Presented treatment plan to patients
- Answer phones, schedule appointments
- Ensure patient satisfaction, manage employees, provide additional trainings, meetings, morning huddles
- Maintain 4.5 or greater star reviews on Yelp and Google
- Assist staff/team with project and time management
- Exercised effective communication to ensure cooperation between the front and back office
- Managed and met monthly goals for production/collection.
Onsite Office Manager
Cisco LifeConnections (West Coast Dental)
09.2015 - 01.2019
- Lead team, motivate, encourage staff/team to perform for ultimate success in patient care
- Hire, train and manage performance of onsite staff, retention of staff and patients (turnover numbers)
- Provide effective communication and act as a liaison between corporate/staff and in maintaining Cisco relationship
- Oversight of supplies/inventory, assure cost effectiveness
- Respond to patients/patient complaints in a timely and professional manner
- Explain treatment plans/payment option to patients for General and Ortho cases
- Staff/attend/manage marketing events, coordinate with Cisco.
Office Manager
Coast Dental (SmileCare)
01.2000 - 02.2014
- Build/manage productive office schedules for general providers (2 Drs/Hygiene) & specialty: OS, Endo, Perio, Ortho, Pedo
- Traced claims, presented treatment plans to patients, assist with low payment plan options, post payments
- Answer phones, schedule appointments, marketing, billing, insurance verifications & breakdowns
- Ensure patient satisfaction, manage employees, provide additional trainings, meetings, morning huddles
- Assist staff/team with project and time management
- Exercised effective communication to ensure cooperation between the front and back office
- Managed and met monthly goals for production/collection.
Education
Word Processor Certificate Of Completion -
Vallecitos CET
10.1996
High School Diploma -
Hayward High School
01.1995
Skills
- Computerized information/scheduling systems to include: QSI, Eaglesoft and Dentrix
- Experienced in accounts receivable, accounts payable, collections and payroll
- Excellent comprehension of executing all duties of front desk administration
- Ability to deal with all aspects of team leadership with all office staff
- Always professional and pleasant to provide the “wow” factor to all patients
- Outstanding written and communication skills
Languagues
Fluent in Spanish
Timeline
Office Manager
Dr. Michael Parrett D.D.S
06.2020 - 02.2024
Office Manager
Total Health Dental Care
01.2019 - 03.2020
Onsite Office Manager
Cisco LifeConnections (West Coast Dental)
09.2015 - 01.2019
Office Manager
Coast Dental (SmileCare)
01.2000 - 02.2014
Word Processor Certificate Of Completion -
Vallecitos CET
High School Diploma -
Hayward High School
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