Summary
Overview
Work History
Education
Skills
Timeline
Generic
Martha Chavez Diaz

Martha Chavez Diaz

Coachella,CA

Summary

Dynamic Realtor with a proven track record at Windermere Real Estate, experience in pricing negotiation and purchase agreement management. Adept at closing support and database management, I consistently exceed client expectations through effective communication and strategic negotiation.

Overview

11
11
years of professional experience

Work History

Realtor

Windermere Real Estate
07.2025 - Current
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
  • Wrote contracts to outline sales and purchases of properties.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.

Customer Relationship Consultant

US Bank National Association
01.2021 - 03.2025
  • Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Logged call information and solutions provided into internal database.
  • Experience in credit products and credit applications
  • Vault balancing, cash ordering and audit
  • 10 years of cash handling experience

Senior Customer Service Representative

Provident Bank
01.2015 - 09.2021
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Trained new personnel regarding company operations, policies and services.

Cashier

Sears
12.2014 - 01.2015
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

High School Diploma -

Coachella Valley High School
Thermal, CA

Real Estate Certifications -

Coachella Valley Adult School
Coachella, CA

Skills

  • Pricing negotiation
  • Purchase agreement management
  • Closing support
  • Database management

Timeline

Realtor

Windermere Real Estate
07.2025 - Current

Customer Relationship Consultant

US Bank National Association
01.2021 - 03.2025

Senior Customer Service Representative

Provident Bank
01.2015 - 09.2021

Cashier

Sears
12.2014 - 01.2015

High School Diploma -

Coachella Valley High School

Real Estate Certifications -

Coachella Valley Adult School

Similar Profiles

CREATE PROFILE