Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Martha Chevere

Orlando,Florida

Summary

Dedicated Administrative and Billing professional with organizational, communication and technical skills. Analytical person with the ability to multi-task and achieve organizational and team goals as well as recognized for consistently exceeding performance goals. Strong understanding of healthcare terminology, billing, and compliance requirements for a hospital setting. Proficient in using multiple computer systems. Able to work in a challenging environment, with increased responsibility and professional growth. Bilingual-speak, read, and write in Spanish

Overview

23
23
years of professional experience

Work History

Program Manager

HCA Valesco administration
11.2024 - Current
  • Oversee Practice Coordinators
  • Physician schedules
  • Payroll
  • Onboarding of new hires
  • Support clinician credentialing and enrollment process
  • Update and maintain clinical credentialing file
  • Coordinate with service center departments

Medical RECORDS SPECIALiSt

HCA Florida Parallon
01.2024 - Current
  • Process physician delinquent and suspensions by reminding and sending them notice letters through text messages, calls, electronic mails
  • Ensure the proper process of sending out medical record requests to a third-party company using Healthsource
  • Retrieve medical record discharges from all hospital’s departments and resolve them with the Recon Summary Report and Facility Scanning Log
  • Prepare medical records and loose forms while documenting each measurement in the Patient Record Tracking
  • Scan and index medical record documents through the Switch 9000 application
  • Provide excellent customer service when assisting patients, health care providers, lawyers, and other third-party personnel

PRACTICE Coordinator

HCA Valesco/Osceola hospital
11.2023 - Current
  • Liaison between patients, providers, staff, and other departments
  • Assistant to Site Medical Director and Hospitalist Group
  • Create physician daily patient rounding lists
  • Collaborate completion of death certificates with Hospitalist physicians
  • Complete and maintain daily patient census report and other department reports
  • Calls- pharmacies, patient’s, clinical staff, funeral homes, and rehab facilities
  • Patient discharge calls to follow up with patient’s visit (customer service)
  • Assist patient’s with issues or concerns
  • Set up meet and greets with Primary Care Physicians
  • Order lab coats, supplies, business cards and any other needs
  • Enter physician inpatient charges

BILLING COORDINATOR iii/aDMINISTRATION

Envision Healthcare
02.2017 - 11.2023
  • Gathered, reconciled, reviewed and assembled medical/billing records from all sources within the facility
  • Verified all information needed is included in the medical/billing record prior to submission to the Coding department
  • Identify and follow-up on all deficient medical/billing records
  • Maintain deficiency logs, graphs, and grids daily
  • Communicate with Clinical Leadership, and individual providers to coordinate corrections, updates and completion of deficient medical records
  • Confirmed and revised patient demographics and insurance
  • Assisted other departments such as the reimbursement department by sending out appeals to insurance company
  • (Through Availity program)
  • Created reports for assistant and medical directors
  • Communicated with Radiologist to achieve completion of addendums needed

CLIENT SERVICE SPECIALIST

Christian Help Foundation
03.2014 - 08.2016
  • Greeted and attended to high volume clientele
  • Answered incoming calls and called clients to remind them of appointments
  • Gathered client information and entered in database
  • Scheduled appointments with clients to see job counselor
  • Updated client demographics per visit
  • Assisted Executive Director and Director of Client Services

BILLING LIAISON/ADMINISTRATION

Emergency Physicians of Central FL.
01.2002 - 08.2013
  • Data entry, medical records management and billing
  • Reviewed daily Emergency Department medical records for billing purposes
  • Tracked Physicians’ and Physicians Assistants’ required certifications
  • Managed data of patient account numbers in batches, and demographic reports into patient charts
  • Acted as complaint technician by assisting patients with their complaints
  • Coordinated travel arrangements, maintained database and ensured the delivery of premium service to department, assisted with payroll and mail distribution
  • Set up facility events, meetings and maintained physician shift schedule

Education

Master’s - Healthcare Administration

University of Phoenix

Bachelor of Art - Business Administration

University of Phoenix

Associates - Business Administration

University of Phoenix

Medical Terminology Certificate -

Orlando Health

Skills

  • Conflict resolution
  • Time Management
  • Leadership
  • Management Information Systems
  • Healthcare Coordination
  • Microsoft Office
  • Customer satisfaction
  • Spanish

Accomplishments

  • Received a quarterly award for exemplary patient customer service
  • Accomplished to achieve a high accuracy rate in completion of charts
  • Served high volume of clientele with 98% approval for assistance

Timeline

Program Manager

HCA Valesco administration
11.2024 - Current

Medical RECORDS SPECIALiSt

HCA Florida Parallon
01.2024 - Current

PRACTICE Coordinator

HCA Valesco/Osceola hospital
11.2023 - Current

BILLING COORDINATOR iii/aDMINISTRATION

Envision Healthcare
02.2017 - 11.2023

CLIENT SERVICE SPECIALIST

Christian Help Foundation
03.2014 - 08.2016

BILLING LIAISON/ADMINISTRATION

Emergency Physicians of Central FL.
01.2002 - 08.2013

Master’s - Healthcare Administration

University of Phoenix

Bachelor of Art - Business Administration

University of Phoenix

Associates - Business Administration

University of Phoenix

Medical Terminology Certificate -

Orlando Health

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