Martha Chevere
Orlando,FL
Summary
Detail-oriented and analytical professional with a proven ability to manage multiple tasks while consistently exceeding organizational and team performance goals. Skilled in utilizing medical software and maintaining accurate patient records. Brings a strong foundation in healthcare principles, patient care, medical terminology, and healthcare administration. Recognized for being personable, dedicated, and reliable in fast-paced medical environments.
Overview
23
23
years of professional experience
Work History
Medical Records Specialist
HCA Florida Parallon
01.2024 - Current
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Retrieve, scan, and index medical records using the switch 900 application system
- Attend to and assist patient's, and staff with medical records request(s)
- Process physician delinquent and suspensions by reminding and sending them notice letters through text messages, calls, electronic mails
- Ensure the proper process of sending out medical record requests to a third-party company using Healthsource
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Reviewed charts and flagged incomplete or inaccurate information.
- Visit patient's and assist with filling out forms to help complete the process for birth certificates and enter request for new born social security as well as provide informational materials and provide and answer any questions parents may have.
- Enter all data in system allowing parents to obtain the birth certificate at nearest location near them when they patient gets discharged
Practice Coordinator/Program Manager
HCA Valesco/Osceola hospital
11.2023 - 02.2025
- Point person for our departmental team
- Work closely with the Director of Operations, Hospitalists Physicians, other departments, recruiters, and clinical staff to ensure a smooth onboarding transition
- Collaborate with onboarding and existing staff -updated licensure etc.
- Following up with physicians on mandated continued education and working with Medical Staff office.
- Hospitalists Physician Schedule
- Kronos, ESAF, training on programs
- Act as liaison between patients, providers, and departments, ensuring seamless communication and workflow
- Review patient medical records to review 24hr discharges or request of death certificates or patient concerns
- Create physician daily patient rounding lists
- Complete and maintain daily patient census report and other department reports
- Calls- pharmacies, patient's, clinical staff, funeral homes, and rehab facilities
- Set up meet and greets (collaborative efforts to set up a great rapport with Primary Care Physicians within our area)
- Order lab coats, supplies, business cards and any other needs
- Medical chart review to enter physician inpatient charges
- Increased patient satisfaction by addressing concerns promptly and professionally.
- Coordinated continuing education opportunities for staff members to stay current with industry standards and best practices.
- Established partnerships with local healthcare providers to offer comprehensive services for patients within the community.
- Ensured compliance with HIPAA regulations
- Managed the onboarding process for new team members to maintain optimal staffing levels at all times.
- Provided exceptional customer service through active listening techniques, empathic communication methods.
- Ordered all office supplies and kept check on inventory levels.
- Addressed and remedied all patient or team member issues.
Billing Coordinator/Administration
Envision Healthcare
02.2017 - 11.2023
- Lead the billing team as needed (covered when supervisor was out, training new employees, training manuals, assisted team members as needed)
- Gathered, reconciled, reviewed medical records to ensure accurate documentation in chart for billing purposes
- Verified all information needed is included in the medical/billing record prior to submission to the coding department
- Identify and follow-up on all deficient medical/billing records
- Maintain deficiency logs, graphs, and grids daily
- Communicate with Clinical Leadership, and individual providers to coordinate corrections, updates and completion of deficient medical records
- Confirmed and revised patient demographics and insurance
- Assisted other departments such as the reimbursement department by sending out appeals to insurance company
- Communicated with Radiologist to achieve completion of addendums needed
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Client Service Specialist
Christian Help Foundation
03.2014 - 08.2016
- Provided knowledgeable service and support for all customer needs.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Implemented a proactive approach towards anticipating potential roadblocks or challenges impacting the success of a given project or relationship.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered incoming calls and called clients to remind them of appointments. Updated client demographics per visit
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
- Gathered client information and entered in database
- Scheduled appointments with clients to see job counselor
- Assisted Executive Director and Director of Client Services
- Provided knowledgeable service and support for all customer needs.
Billing Liaison/Administration
Emergency Physicians of Central FL.
01.2002 - 08.2013
- Data entry, medical records management and billing
- Reviewed daily Emergency Department medical records for billing purposes
- Increased overall productivity by streamlining internal processes and introducing new tools for more efficient workflow management.
- Tracked Physicians' and Physicians Assistants' required certifications
- Managed data of patient account numbers in batches, and demographic reports into patient charts
- Acted as complaint technician by assisting patients with their complaints
- Coordinated travel arrangements, maintained database and ensured delivery of premium service to department, assisted with payroll and mail distribution
- Set up facility events, meetings and maintained physician shift schedule
Education
Bachelor of Art - Business Administration
University of Phoenix
Master’s - Healthcare Administration
University of Phoenix
Skills
- Conflict resolution
- Time Management
- Leadership
- Quality reviews
- Database management
- Electronic health records management
- Customer service
- Data entry
- Work well independently
- Written and verbal communication
- EMR-medical records review
- Healthcare Administration
- Medical Terminology
- Customer satisfaction
- Bilingual-Spanish (Fluent)
- Medical records management
Accomplishments
- Received a quarterly award for exemplary patient customer service
- Accomplished to achieve a high accuracy rate in completion of charts
- Served high volume of clientele with 98% approval for assistance
Languages
Spanish
Native or Bilingual
Timeline
Medical Records Specialist
HCA Florida Parallon
01.2024 - Current
Practice Coordinator/Program Manager
HCA Valesco/Osceola hospital
11.2023 - 02.2025
Billing Coordinator/Administration
Envision Healthcare
02.2017 - 11.2023
Client Service Specialist
Christian Help Foundation
03.2014 - 08.2016
Billing Liaison/Administration
Emergency Physicians of Central FL.
01.2002 - 08.2013
Master’s - Healthcare Administration
University of Phoenix
Bachelor of Art - Business Administration
University of Phoenix
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