Martha Chiluiza

• Patient Interaction: Greeting Patients, answering phones, and directing patient to the appropriate areas.
• Scheduling: Managing appointment schedules, including schedules and confirming appointment and reschedule as needed.
• Check In/ Check Out: Checking patient In/ Out collecting necessary information, and verifying insurance
• Communication: Answered multi-line phone system and enthusiastically greeted callers.
• Data Entry: Entering and updating patient information in electronic medical record system
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Scheduled appointments and conducted follow-up calls to clients.
• Responded to emails and other correspondence to facilitate communication and enhance business processes

Supported outside sales force in servicing and obtaining new business.

• Performed regular audits of branch activities to identify areas of improvement.
• Assigned duties to employees and examined work for accuracy, neatness and timeliness.
• Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
• Processing domestic and international wire transfers, including verifying account numbers, amounts, and recipient information.
• Monitoring for potential fraudulent activity and reporting suspicious transactions according to compliance guidelines.
• Maintaining accurate records of all wire transfers, including transaction logs and supporting documentation.
• Communicating with customers and other departments to resolve any issues related to wire transfers.
• Adhering to established procedures for wire transfer initiation and completion, including security protocols.
• Balancing and reconciling wire transfer transactions to ensure accuracy.
• Staying updated on current banking regulations and compliance requirements related to wire transfers.
• Monitor compliance with banking regulations and internal policies Ensure branch security and safety standards are maintained.
• Proficiency in Microsoft Office Suite, Excel, Power Point, and banking software.
• Sales force, Nautilus, DNA in Fiserv, On base
• Concur Expenses, Travel

• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Educated customers on use of banking website and mobile apps.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Created and updated spreadsheets to track and report data.
• Responded to customer inquiries via email or telephone in a polite and professional manner.
• Updated system to organize office documentation, maximizing efficiency and increasing productivity.
• Reviewed billing statements for accuracy prior to submitting them for payment processing.
• Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
• Executed on-time, under-budget projects by solving complex issues for senior leadership.
• Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
• Ordered office supplies to purchase items and maintain appropriate levels.
• Managed multiple calendars and contacts using computer software.
• Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
• Responded to customer issues to provide immediate resolution and improve retention.
• Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
• Operated office equipment such as photocopiers, scanners, and fax machines.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Scheduled meetings and sent invitations specifying time and location.
• Kept office equipment functional and supplies well-stocked to promote efficient operations.
• Prepared expense reports in accordance with company policies and procedures.
• Greeted visitors and directed to appropriate location or person.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.

• Handled confidential documents with discretion.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Collaborated closely with team members to achieve project objectives and meet deadlines.