Martha Covarrubias

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Facilitated smooth collaboration between departments through clear communication channels.
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Increased profit by streamlining operations.

Oct. 2018 - March 2022

Export Operations Supervisor

• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Assisted management with training of new hires
• Created work instructions for new processes implemented
• Negotiated drayage rates with new truckers/vendors
• First point of escalation
• Dealt with various ocean carriers regarding perdiem/detention disputes
• Approved all vendor/ocean carrier invoices to accounting in due time
• Enure all deadlines with the team, customers, consignees are met

Ocean Export Coordinator

July 2015 - Oct. 2018

• Request ocean carrier bookings with steamship lines
• Coordinated drayage for customer live loads, transloads within the US
• Send bill of lading instructions to carriers
• File AES
• Claim pier pass, request late gates, roll bookings
• Send pre-alerts to destination agent/customers with estimated ETD and ETA
• Specialize in HHGS and AUTO commodity
• Prepare and submit titles to USCBP for export validations
• Send validation titles to carriers via email, upload on portal
• Track/trace ocean carriers for confirmed departure and destination arrival
• Ensure customers deadlines are met by booking ocean carrier that will allow shipment to arrive within their time frames

• Creating labels for every shipment on a timely matter
• Keeping count of all Outbound/Inbound loads daily
• Tracking working progress on daily truck loads
• Tracking all urgent shipments that must be handled in any urgency, care, and/or specific way
• Completing third party I.D. verification forms (TSA)
• Communicating any discrepancies to our team that must be handled to satisfy customer needs
• Completing Bill of Lading for full truck loads departing from our dock
• Weekly Inventory for supplies of department (Office and Warehouse supplies)
• Answer all customer questions via e-mail or phone call in a timely manner

Logistics Specialist
• Keep track of all inbound and receive in system properly for accountability
• Create export booking based on work load
• Assist with container manifest
• Audit all documentation prior to container dispatch to port
• Create AES filing spreadsheet
• File AES electronically to customs for entire shipment ( Up to 20 suppliers per shipment)
• Send shipment instructions to the SSL via email
• Review shipment OBL
• Track and update customer as needed
• Send pre-alerts

• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
• Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
• Tracking all inbound Merchandise
• Receiving into system to account for product
• Keep inventory and report to Supervisor weekly
• Resolve all discrepancies
• Properly fill out carrier BOL leaving the facility
• Completed basic mathematical calculations to check weights and dimensions of shipments.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.