MARTHA CRUCEY
New York,NY
Summary
To obtain a position where I can utilize my skills effectively and one that can offer a strong sense of responsibility, accuracy in handling detail, energy and growth.
Over ten years of extensive exposure to public and patient service requirements Confident decision making with demonstrated abilities in handling simultaneous positions, tasks and assignments Clear, concise written and verbal communications skills Able to multi-task and work in a team environment Computer literate-MS Word; data entry and light typing (40 WPM) Bilingual-Fluent in Spanish and English Expertise in standard office procedures including record keeping, scheduling, customer service Handle phone systems and directing them to the appropriate staff member, taking messages Receiving, sorting and distributing all mail, packages and faxes Sending out various letters, UPS and Fed Ex packages and photocopying various documentations and processing billing authorization Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Campus Peace Officer
Lehman College
02.2013 - Current
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Responded to emergency calls to provide assistance to citizens in need.
- Recorded facts to prepare reports documenting incidents and activities.
- Conducted searches of individuals, vehicles and premises.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored criminal activity in community to identify suspicious activity.
- Rendered aid to accident victims and other persons requiring first aid for physical injuries.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Checked vehicle equipment for proper functioning prior to use.
College Assistant
Lehman College
02.2007 - 02.2013
- Handle all clerical duties including coping, filing, faxing, printing, answering phones, creating memos, typing incident reports, serving as receptionist
- Creating and validating student's identification cards, providing students with proper information and immediate answers regarding the Public Safety Department
- Record Public Safety Officers by-weekly report to attendance records sheet
- Use of NYSPIN to ensure current Peace Officer license status
- Maintain files and records in accordance with established policy; Most importantly, handle and ensure the confidentiality of all student records.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Assisted with onboarding of new employees.
Education
Bachelor of Arts - Sociology
Lehman College
Bronx, NY2025
Associate Degree in Computer Information Systems -
Bronx Community College
Bronx, NY12.2006
Skills
- Report Writing
- Public Safety
- Accident Scene Documentation
- Public Service
- Dispatch Communication
- Foot Patrolling
- Community Education
- Community Relations
- Directing Traffic
- Property Confiscating
Phone
(917) 447-2541
References
Reference will be submitted upon request
Timeline
Campus Peace Officer
Lehman College
02.2013 - Current
College Assistant
Lehman College
02.2007 - 02.2013
Bachelor of Arts - Sociology
Lehman College
Associate Degree in Computer Information Systems -
Bronx Community College
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