Martha Cruz
Assistant Manager
Douglas,AZ
Summary
Structured Assistant Fast Food Manager skillful in recruiting, training and scheduling 25 employees, tracking expenses and investigating and resolving quality and service complaints. Expertise in stock control. Courteous and patient individual committed to increasing customer satisfaction and reducing staff turnover. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
19
19
years of professional experience
2
2
Languages
Work History
Assistant Manager
Burger King
05.2008 - Current
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations, and procedures.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced shortages 94% by holding staff accountable for excessive food waste and conducting shift inventories.
- Created and implemented policies to achieve customer satisfaction and maintain food service standards.
- Provided coaching and mentoring to employees.
- Checked equipment for proper temperatures to keep food safe for consumption.
- Accurately operated cash register to process customer payments.
Cashier
Wendys Fast Food
01.2005 - 05.2008
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Provided correct change to customers while following cash handling policies and procedures.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Resolved customer complaints promptly, maintaining a positive dining experience for all patrons.
- Utilized product knowledge of foods and beverages to make suggestions to customers.
- Operated and sanitized kitchen and food preparation equipment.
Education
GED -
Fred G. Acosta Job Corps Center
Tucson, AZ 01.1996 - 07.1996
Skills
Timeline
Assistant Manager
Burger King
05.2008 - Current
Cashier
Wendys Fast Food
01.2005 - 05.2008
GED -
Fred G. Acosta Job Corps Center
01.1996 - 07.1996