Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Additional Qualification-
Work Availability
Timeline
Hi, I’m

Martha Cuellar

Willow Springs,IL
The mind is everything. What you think, you become.
Gautama Buddha
Martha Cuellar

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Service expertise, including competitive offerings, pricing and market positioning. Innovative and goal-oriented Management professional committed to client services. Dedicated team player skilled at mediation and conflict resolution. Drives company growth & delivers excellence.

Overview

12
years of professional experience

Work History

Great Homes Real Estates

Real Estate Assistant
01.2018 - Current

Job overview

  • Collect all necessary documents from buyers. Prepare the loan package to send for loan pre-approvals.
  • Data entry of customer and loan details into the loan system
  • Identifying inaccurate, incomplete , or missing information on the transactions.
  • Identifying inaccurate, incomplete, or missing information on the transactions.
  • Maintaining prompt and proactive communication with business partners on the status of their request
  • Guide clients if they needed to make any correction on their credit.
  • Knowledge of ACBS and Loan IQ
  • Exercising judgment, discretion, and prioritization
  • Educate clients on how to become homeowners specially with our ITIN number clients .
  • Studies financial documents to identify potential areas needing improvement.

InfoLatino Services Ltd

Office Manager
12.2017 - Current

Job overview

  • Create, maintain and updated filing systems for paper and electronic documents.
  • Review clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Complete and filed returns with tax departments at local, state, and federal levels.
  • Maintain complete records of client tax returns and supporting documentation in secured areas.
  • Identified potential audit red flags to minimize risk of IRS audits.
  • Help clients make informed decisions about financial future.

Brookhaven Marketplace

Assistant Manager
05.2011 - 08.2017

Job overview

  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Investigating market trends and offering products that would appeal to customers.
  • Addressing customers' requests, comments, and complaints.
  • Motivating employees to achieve targets.
  • Assist HR department to fallow polices and complaints with employees.
  • Assist HR department with payroll and issues.

Education

Moraine Valley Community College
Palos Hills, IL

Some College from General Studies

Morton East High School
Cicero, IL

High School Diploma from General Studies
06.2004

Skills

  • Meeting Coordination and Support
  • Coaching and Training
  • Customer Service Management
  • Training and Development
  • Workflow Optimization
  • Financial Reporting

Accomplishments

  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of Focus or report.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Additional Qualification-

  • Fluent in both English and Spanish
  • Proficient in MS Office specially MS Excel
  • Strong analytical and problem-solving skills
  • Has a hands-on approach with prioritizing and managing multiple projects
  • Outstanding at meeting deadlines and strong time management skills
  • Works well in a fast-paced environment
  • Strong written and verbal communication skills
  • Communicates well across departments and with upper-level management
  • Equally adept to perform in a team environment or alone
  • Ability to analyze needs promptly and accurately, including conflict resolution as well as implementing best practice
  • Excellently adept at performing functions demanding an attention to detail and accuracy
  • Highly organized and self-motivated
  • Identifies areas where new technology can enhance the productivity of business
  • Maximizes growth potential through creative thought and proactive implementation


Availability
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Timeline

Real Estate Assistant

Great Homes Real Estates
01.2018 - Current

Office Manager

InfoLatino Services Ltd
12.2017 - Current

Assistant Manager

Brookhaven Marketplace
05.2011 - 08.2017

Moraine Valley Community College

Some College from General Studies

Morton East High School

High School Diploma from General Studies
Martha Cuellar