Martha Cuellar

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Cultivated warm relationships with regular customers.
• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Handled cash transactions accurately, contributing to balanced daily financial reports.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

• Trained new team members on restaurant procedures, menu items, and performance strategies.
• Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
• Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
• Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
• Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
• Instructed servers on proper techniques for taking orders, serving food and providing customer service.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
• Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
• Monitored new server performance and offered continuous support throughout training period.
• Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
• Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
• Trained and mentored 5 new personnel hired to fulfill various roles.