Martha De Anda
San Antonio,Texas
Summary
Proven track record in enhancing customer satisfaction and streamlining intake processes, as demonstrated at AARP Foundation. Expert in data entry and compassionate communication, achieving significant improvements in client record accuracy and service delivery. Skilled in Microsoft Office and adept at maintaining high compliance standards, consistently exceeding demonstration goals with a focus on results.
Overview
24
24
years of professional experience
Work History
Intake Specialist
AARP Foundation
06.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Cabin Agent
Prime Flight
09.2017 - 01.2018
- Inspected aircraft post-flight to identify lost items such as sunglasses, purses or cell phones and returned items to passengers or crew.
- Maintained clean and organized cabin environments for the comfort of all passengers throughout the flight duration.
- Assisted passengers with special needs, ensuring comfort and a positive travel experience.
- Complied with TSA, FAA and corporate regulations to maximize personnel and passenger safety.
Product Demonstrator
Bath Fitter
03.2016 - 05.2017
- Assisted customers in locating items, addressed questions and provided product samples.
- Enhanced customer experience with friendly interactions and thorough knowledge of products demonstrated.
- Set up product displays before demonstrations and checked after completing presentation to maintain attractive sales space.
- Consistently met or exceeded demonstration goals while maintaining high levels of professionalism and enthusiasm.
Intake Coordinator
San Antonio Extended Medical Care
11.2000 - 02.2002
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
Education
High School Diploma -
John F Kennedy High School
San Antonio, TX1984
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Microsoft Office
- Client Intakes
- Application Processes
- Scheduling appointments
- Multi-Line Phone Systems
- Maintaining Client Records
- Active Listening
Timeline
Intake Specialist
AARP Foundation
06.2023 - Current
Cabin Agent
Prime Flight
09.2017 - 01.2018
Product Demonstrator
Bath Fitter
03.2016 - 05.2017
Intake Coordinator
San Antonio Extended Medical Care
11.2000 - 02.2002
High School Diploma -
John F Kennedy High School
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