Martha De Dios
LINCOLN,CA
Summary
Dynamic manager with a proven track record at Sizzler Restaurant, excelling in operations management and staff development. Enhanced customer satisfaction through effective training and compliance monitoring, fostering a motivated team. Skilled in problem-solving and communication, driving significant improvements in service quality and operational efficiency. Willing to learn and perfect in anything I put my mind to. I'm pursuing new challenges, I stopped working a few years back to start my family but now im ready for something new.
Overview
6
6
years of professional experience
Work History
Manager in Charge
Sizzler Restaurant
03.2018 - 01.2022
- Worked several positions throughout my rein
- Supervised daily operations ensuring efficient service and adherence to quality standards.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management
- Developed scheduling systems to enhance workforce productivity and coverage during peak hours.
- Ensured compliance with health regulations, maintaining a safe environment for staff and customers.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
- Oversaw hiring process, selecting top talent that contributed significantly to company growth and success.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Crew Trainer
McDonald's
05.2016 - 12.2021
- Trained new crew members in operational procedures and customer service standards.
- Ensured compliance with food safety regulations and company policies during shifts.
- Facilitated effective communication between team members to enhance workflow efficiency.
- Developed training materials that improved onboarding processes for new hires.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Led daily briefings to align team objectives and promote a positive work environment.
- Set positive example for team members by providing high-quality, efficient service.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
Education
High School Diploma -
Placer High
Auburn, CASkills
- Customer relations
- Staff development
- Troubleshooting and problem resolution
- Operations management
- Documentation and reporting
- Cross-functional team leadership
- Teamwork and collaboration
- Customer service
- Time management
- Problem-solving
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Decision-making
- Conflict resolution
- Goal setting
- Customer retention
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Manager in Charge
Sizzler Restaurant
03.2018 - 01.2022
Crew Trainer
McDonald's
05.2016 - 12.2021
High School Diploma -
Placer High