Martha DiMartino
Mount Laurel
Summary
Proactive Operations Specialist with extensive experience in enhancing operational efficiency at The Bank of Princeton. Expertise in logistics management, process optimization, and conflict resolution, leading to reduced response times and improved team performance. Proven ability to implement innovative process improvements and mentor staff, fostering a culture of accountability and continuous improvement.
Overview
51
51
years of professional experience
Work History
Operations Specialist
THE BANK OF PRINCETON
08.2024 - 10.2025
- Enhanced team efficiency by streamlining operational processes and reducing response times.
- Resolved workflow issues through effective collaboration with cross-functional teams.
- Ensured accurate inventory tracking by implementing best practices in management.
- Developed training materials that improved staff onboarding and knowledge retention.
- Coordinated inter-departmental communication, providing timely project status updates.
- Analyzed process data to identify trends and inform operational improvements.
OPERATIONS MANAGER
CORNERSTONE BANK
05.2008 - 10.2025
- Streamlined operational workflows to enhance efficiency and reduce downtime.
- Led cross-functional teams to implement process improvements and achieve strategic objectives.
- Developed training programs for staff to foster skill advancement and promote best practices.
- Analyzed performance metrics to identify areas for operational enhancements and cost reduction.
- Led training programs for staff, fostering a culture of continuous improvement and accountability.
- Implemented new operational procedures that improved service delivery and customer satisfaction.
- Analyzed performance metrics to identify trends and recommend strategic adjustments for optimal results.
- Coordinated cross-functional teams to drive project initiatives and achieve organizational goals.
- Oversaw compliance with regulatory requirements, mitigating risks and ensuring operational integrity.
- Developed and maintained relationships with vendors to improve procurement processes and cost management.
- Managed inventory control systems, ensuring accuracy in stock levels and minimizing loss.
- Managed daily branch operations for optimal productivity and customer satisfaction.
- Oversaw compliance with regulatory requirements, maintaining high standards of risk management.
- Initiated process improvements that reduced turnaround times and increased productivity levels.
- Coordinated with cross-functional teams to ensure seamless execution of banking operations.
- Analyzed operational data to identify trends, leading to informed decision-making processes.
- Mentored team members to foster professional growth and enhance performance standards.
- Supervised daily operations, ensuring alignment with organizational goals and objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Increased profit by streamlining operations.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Implemented sustainability initiatives, reducing environmental impact.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Teller,Customer Serv,Asst.Mgr,Manager,Regional OPS
Wachovia Bank/WELLSFARGO
06.1974 - 05.2008
- Enhanced customer satisfaction by processing transactions accurately and efficiently.
- Resolved account inquiries, providing timely assistance to customers.
- Maintained cash drawer accuracy through diligent reconciliations and audits.
- Educated customers on banking products, boosting service uptake and loyalty.
- Collaborated with team members to improve overall customer service experience.
- Monitored compliance with policies, ensuring adherence to banking regulations.
Education
No Degree - ASSORTED BANKING COURSES
ROWAN UNIVERSITY
Mount Laurel, NJHigh School Diploma -
MAPLE SHADE HIGH SCHOOL
MAPLE SHADE NJ 06-1975
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Operations coordination
- Risk mitigation
- Process planning
- System development
- Unified communications integration
- Logistics management
- Resource planning and scheduling
- Human relations
- Program evaluation
- Quantitative skills
- Scheduling expertise
- Personnel assessment
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Excellent communication
- Conflict resolution
- Time management
- Decision-making
- Team building
- Written communication
- Task prioritization
- Multitasking Abilities
- Data analysis
- Organizational skills
- Interpersonal communication
- Issue research
- Audit reporting
- Active listening
- Disaster recovery planning
- Teamwork
- Problem-solving abilities
- Reliability
- Team leadership
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Self motivation
- Professionalism
- Organizational development
- Workflow optimization
- Risk management
- Crisis management
- Professional demeanor
- Problem-solving aptitude
- Performance management
- Product development
Timeline
Operations Specialist
THE BANK OF PRINCETON
08.2024 - 10.2025
OPERATIONS MANAGER
CORNERSTONE BANK
05.2008 - 10.2025
Teller,Customer Serv,Asst.Mgr,Manager,Regional OPS
Wachovia Bank/WELLSFARGO
06.1974 - 05.2008
No Degree - ASSORTED BANKING COURSES
ROWAN UNIVERSITY
High School Diploma -
MAPLE SHADE HIGH SCHOOL