Hi, I’m
Martha Draffin
Whiteville,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
27
years of professional experience
Work History
R E Garrison
Truck Driver
08.2019 - 10.2025
Job overview
- Operated and maintained commercial trucks to ensure compliance with safety regulations.
- Planned and executed efficient delivery routes to optimize fuel usage and time management.
- Conducted pre-trip inspections to identify vehicle issues, ensuring reliability during operations.
- Loaded and unloaded cargo securely, adhering to weight distribution guidelines for safe transport.
- Managed documentation for shipments, including bills of lading and delivery receipts, ensuring accuracy.
- Collaborated with dispatchers to communicate updates on delivery status and route changes effectively.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Crete Carrier
Truck Driver
06.2018 - 07.2019
Job overview
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Knight Transportation
Truck Driver
02.2017 - 06.2018
Job overview
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Enhanced safety by conducting regular vehicle inspections and routine maintenance.
Farmers Grainery
Scale House Operator
07.2016 - 10.2016
Job overview
- Operated scale systems to ensure accurate weight measurements of grain deliveries.
- Monitored and recorded incoming truck loads for inventory management.
- Liaised with truck drivers to verify delivery documentation and resolve discrepancies.
- Assisted in training new staff on proper scale operation and safety protocols.
- Developed standard operating procedures to maintain compliance with industry regulations.
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
KLLM Transportation Services
Truck Driver
05.2014 - 07.2016
Job overview
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Resolved customer concerns regarding deliveries promptly to maintain high service standards and satisfaction.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
Transport America
Truck Driver
10.2012 - 04.2013
Job overview
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
J & P Flash Market
Cook
09.2006 - 07.2012
Job overview
- Prepared diverse menu items adhering to food safety standards.
- Managed inventory to ensure availability of fresh ingredients.
- Trained junior staff on cooking techniques and safety protocols.
- Streamlined kitchen operations to improve service efficiency.
- Implemented quality control measures to maintain high culinary standards.
- Collaborated with management to enhance menu offerings and pricing strategies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
Cross County High School
School Bus Driver
09.2000 - 05.2005
Job overview
- Ensured student safety during daily transportation operations.
- Conducted regular vehicle inspections to maintain compliance with safety regulations.
- Assisted in developing and implementing efficient bus routes for optimal time management.
- Communicated effectively with parents and school staff regarding transportation schedules.
- Monitored student behavior to promote a positive riding environment.
- Collaborated with school administration to address transportation-related concerns promptly.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
Wynne Medical Clinic
Medical Billing Specialist
12.1998 - 08.2000
Job overview
- Processed medical claims efficiently to ensure timely reimbursement from insurance providers.
- Reviewed patient accounts for accuracy, identifying and resolving discrepancies proactively.
- Collaborated with healthcare providers to verify insurance eligibility and benefits coverage.
- Implemented automated billing systems, improving workflow efficiency and reducing errors.
- Analyzed billing data to identify trends, recommending adjustments to improve revenue cycle management.
- Led initiatives to streamline claim submission processes, resulting in reduced turnaround times for payments.
- Established relationships with insurance representatives to facilitate prompt resolution of billing issues.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Communicated effectively and extensively with other departments to resolve claims issues.
- Located errors and promptly refiled rejected claims.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
- Identified and resolved patient billing and payment issues.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Managed patient accounts effectively, resolving discrepancies and addressing outstanding balances in a timely manner.
Education
Concorde Career CollegeMemphis, TN
Certificate of Technical Studies from Medical Office
09-1997
Trezevant High Memphis, TN
High School Diploma
05-1984
University Overview
- Relevant Coursework: Office Education & Accounting 1 & 2
Skills
- Safe driving
- Strong work ethic
- Self-motivation and discipline
- Safe driving practices
- Dependable and reliable
- Transportation safety
- Attention to detail
- Long-haul driving
- Load security
- Route planning
- GPS and route planning
- Vehicle maintenance
- Inclement weather driving
- Decision-making
- Route management
- Customer-oriented
- Equipment operation
- Materials transport
- Basic computer literacy
- Flexible schedule availability
- Accurate record keeping
- Defensive driving techniques
- Clean MVR
- Delivery scheduling
- Logistics planning
- Physical stamina and strength
- Adherence to regulations
- Stress management aptitude
- Adaptability and resilience
- Document management
- Emergency response readiness
- Cross-docking experience
- Customer service
- Time management
- Logbook management
- Loading and unloading
- Verbal and written communication
- Basic maintenance
- Weather awareness
- Schedule management
- Equipment maintenance
- Problem-solving capacity
- Efficient trip planner
- OTR driving
- Trip planning
- Traffic law knowledge
- Refrigerated trailers operation
- Courteous and polite demeanor
- Air brake certification
- Multi-stop routing
- Truck driving
- Critical thinking
- Tractor-trailer operation
- Map reading
- Customer relations
- Adaptability and flexibility
- Dependable and cooperative
Timeline
Truck Driver
R E Garrison
08.2019 - 10.2025
Truck Driver
Crete Carrier
06.2018 - 07.2019
Truck Driver
Knight Transportation
02.2017 - 06.2018
Scale House Operator
Farmers Grainery
07.2016 - 10.2016
Truck Driver
KLLM Transportation Services
05.2014 - 07.2016
Truck Driver
Transport America
10.2012 - 04.2013
Cook
J & P Flash Market
09.2006 - 07.2012
School Bus Driver
Cross County High School
09.2000 - 05.2005
Medical Billing Specialist
Wynne Medical Clinic
12.1998 - 08.2000
Concorde Career College
Certificate of Technical Studies from Medical Office
Trezevant High
High School Diploma