Martha Draffin
Local position searching
Whiteville,TN
Summary
Administrative Receptionist brings strong customer communication, accurate documentation, and scheduling support for 2 to 3 calendars developed in fast-paced transportation and service settings. Handles front-desk tasks, answers calls, directs visitors, and keeps records organized to support smooth daily operations. Adapts quickly to changing priorities while maintaining a professional, dependable office presence.
Overview
2
2
Certifications
27
27
years of professional experience
Work History
Truck Driver
R E Garrison
08.2019 - 10.2025
- Operated and maintained commercial trucks to ensure compliance with safety regulations.
- Planned and executed efficient delivery routes to optimize fuel usage and time management.
- Conducted pre-trip inspections to identify vehicle issues, ensuring reliability during operations.
- Loaded and unloaded cargo securely, adhering to weight distribution guidelines for safe transport.
- Managed documentation for shipments, including bills of lading and delivery receipts, ensuring accuracy.
- Collaborated with dispatchers to communicate updates on delivery status and route changes effectively.
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Truck Driver
Crete Carrier
06.2018 - 07.2019
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Successfully navigated challenging weather conditions in order to maintain on-time delivery rates without compromising safety or cargo integrity.
- Dropped and hooked trailers and changed configuration of equipment.
- Proactively communicated with dispatch teams regarding any changes or updates affecting scheduled pick-ups or deliveries, ensuring that all parties were kept informed.
Truck Driver
Knight Transportation
02.2017 - 06.2018
- Developed strong relationships with dispatchers, ensuring optimal job assignments based on skillset and geographical familiarity.
- Maintained high standards of vehicle cleanliness and organization, ensuring readiness for inspections.
- Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
- Maintained clean driving record, adhering strictly to traffic laws and safety regulations.
- Enhanced safety by conducting regular vehicle inspections and routine maintenance.
Scale House Operator
Farmers Grainery
07.2016 - 10.2016
- Operated scale systems to ensure accurate weight measurements of grain deliveries.
- Monitored and recorded incoming truck loads for inventory management.
- Liaised with truck drivers to verify delivery documentation and resolve discrepancies.
- Assisted in training new staff on proper scale operation and safety protocols.
- Developed standard operating procedures to maintain compliance with industry regulations.
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
Truck Driver
KLLM Transportation Services
05.2014 - 07.2016
- Increased safety standards by conducting thorough pre-and post-trip inspections of the truck and trailer.
- Enhanced customer satisfaction by maintaining open communication with clients during pickups and deliveries.
- Resolved customer concerns regarding deliveries promptly to maintain high service standards and satisfaction.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Demonstrated adaptability in adjusting to unforeseen road conditions or traffic delays, maintaining timely deliveries despite challenges.
- Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Truck Driver
Transport America
10.2012 - 04.2013
- Utilized GPS technology and mapping software effectively to identify the most efficient driving routes consistently throughout assignments.
- Facilitated loading and unloading processes by working closely with warehouse personnel, minimizing wait times at docks.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Ensured timely delivery of goods across multiple states, contributing to consistent customer satisfaction.
Cook
J & P Flash Market
09.2006 - 07.2012
- Prepared diverse menu items adhering to food safety standards.
- Managed inventory to ensure availability of fresh ingredients.
- Trained junior staff on cooking techniques and safety protocols.
- Streamlined kitchen operations to improve service efficiency.
- Implemented quality control measures to maintain high culinary standards.
- Collaborated with management to enhance menu offerings and pricing strategies.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
School Bus Driver
Cross County High School
09.2000 - 05.2005
- Ensured student safety during daily transportation operations.
- Conducted regular vehicle inspections to maintain compliance with safety regulations.
- Assisted in developing and implementing efficient bus routes for optimal time management.
- Communicated effectively with parents and school staff regarding transportation schedules.
- Monitored student behavior to promote a positive riding environment.
Medical Billing Specialist
Wynne Medical Clinic
12.1998 - 08.2000
- Processed medical claims to secure timely reimbursement from insurance providers.
- Reviewed patient accounts for accuracy, identifying and resolving discrepancies proactively.
- Collaborated with healthcare providers to verify insurance eligibility and benefits coverage.
- Implemented automated billing systems, improving workflow efficiency and reducing errors.
- Analyzed billing data to identify trends and recommended adjustments for enhanced revenue cycle management.
- Led initiatives streamlining claim submission processes, reducing turnaround times for payments.
Education
Associate of Science - Business Administration
05.2001 -
CDL A - Truck Driving
05.2001 -
Ceritified Medical Office Education - Medical Office
05.2001 -
High School Diploma -
05-1984
Skills
Medical Claims Processing
Document Management
Customer Service
Basic Computer Literacy
Patient Account Review
Data Entry
Record Accuracy
Scheduling
Time Managment
Confidential Information Handling
Certification
Medical Office Certification
Timeline
Truck Driver - R E Garrison
08.2019 - 10.2025
Truck Driver - Crete Carrier
06.2018 - 07.2019
Truck Driver - Knight Transportation
02.2017 - 06.2018
Scale House Operator - Farmers Grainery
07.2016 - 10.2016
Truck Driver - KLLM Transportation Services
05.2014 - 07.2016
Truck Driver - Transport America
10.2012 - 04.2013
Cook - J & P Flash Market
09.2006 - 07.2012
Southern New Hampshire University - Associate of Science, Business Administration
05.2001 -
FFE Driving School - CDL A, Truck Driving
05.2001 -
Concorde Career College - Ceritified Medical Office Education, Medical Office
05.2001 -
School Bus Driver - Cross County High School
09.2000 - 05.2005
Medical Billing Specialist - Wynne Medical Clinic
12.1998 - 08.2000
Trezevant High - High School Diploma,