Martha Escamilla

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

• Interact in courteous and professional manner with all guests, employees and community members.

• Administer recruiting and staffing process.

• Performance management and improvement tracking systems;

• Employee orientation, development, and training logistics and recordkeeping;

• Assisting with employee relations, inclusive of organizing and executing hotel events;

• Initiate and maintain company employee communication;

• Compensation and benefits administration and recordkeeping;

• Maintaining employee files and the HR filing system;

• Assisting with the day-to-day efficient operation of the HR office.

• Maintain positive internal guest relations at all times.

• Promote hotel activities involving associates utilizing Social Media platforms

• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

• Maintain knowledge of all hotel services/features and hours of operation.

• Answer telephone and effectively respond to all inquiries

• Greet all individuals arriving at office and assist with their needs.

• Maintain accurate trace files and communicate daily traces to Human Resource Director.

• Process pre-employment and onboarding documentation.

• Prepare Introductory Probationary Review Notifications and distribute to department managers.

• Process paperwork for changes in employment status.

• Complete all departmental forms/reports and distribute

• Respond to requests for reference checks on previous employees.

• Maintain clean and safe work area.

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Monitor and control operation of various sections including, but not limited to linen room, uniform room, floors, public areas, offices and storerooms.
• Answer and log incoming phone calls and do the proper follow up.
• Log all maintenance issues and follow up on completion.
• Coordinate daily assignments for housekeeping line staff.
• Ensure guest issues are resolved in a timely manner.
• Monitor rooms inventory.
• Interact in courteous and professional manner with all guests, staff and community members.
• Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
• Apply principles of logical thinking to a wide range of nonstandard intellectual and practical problems in order to perform and direct many varied and complex tasks.
• Supervise, direct, coordinate, influence and persuade staff in order to maintain service standards of hotel.
• Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, co-workers, and guests in completing assignments, resolving staff and guest complaints.
• Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
• Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
• Maintain cleanliness and safety of work area.
• All other duties as required.
• Able to clean and set rooms as per standards.