Martha Escobar

• Responsible for overseeing the entire operations of a 221 garden style Market/LIHTC mix apartment community.
• Fully prepare initial and annual recertification for all residents in full compliance with LIHTC regulations.
• Coordinate on-site data collections and processing of resident information.
• Schedule resident recertification interviews.
• Insure proper calculation of income, assets, rent levels, etc.
• Coordinate apartment inspections for recertification’s.
• Maintain resident files in accordance with company policy & regulatory agency policy.
• Assist office staff on other tasks, including collection of rents and social activities.
• Assist with the several administrative and leasing tasks.
• Keep properties in compliance with local, state and federal regulations.
• Deal with resident complaints, concerns, and requests to ensure resident satisfaction
• Ensure all administrative & leasing reporting is accurate, complete, and submitted on a timely basis
• Maintain property appearance and ensure repairs are noted and completed on a timely basis (this requires regular property inspections and tours)

Summary

• Assisted in overseeing the property manager in the smooth running of a community of 437 apartments in a fast-paced environment, with the occasion of having to assist other sister communities when short staffed.
• Oversaw of the leasing department with meeting their monthly goals, lease renewals, move-ins, lease signings, vacancy anticipation, marketing and keeping neat record of files.
• Responsible for submitting weekly reports in a timely manner, and serving as the main point of contact for any resident complaints or concerns.
• Conducted collections with a strong emphasis on high delinquency and bills, consistently following-up via phone calls, emails and unit visits as well as seeking help with the City for rental assistance programs available to tenants.
• Responsible for eviction proceedings, and move-outs.
• In charge of overseeing all pests control needs including issuing and processing of purchase orders.
• Responsible for providing superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation and profitability.

• Responsibilities included; posting rents, with a big emphasis on delinquency collections and
  water payments.
• Creating purchase orders and posting daily.
• Ordering appliances and supplies from vendors.
• Facilitated, maintained, enforced leasing contract agreements with residents,and processed renewals.
• Reviewed all rental applications, processed background checks, credit and financial records for approval.
• Assisted in overseeing community upgrade projects from start to completion, including supervising contractors during renovations or upgrades.
• Advertised and marketed community to lease vacant apartment units on social media including
  sources such as Craigslist, Facebook, and Instagram. Inspection of apartments for completion of
  move-in/move-out process and applied charges as necessary.
• Performed monthly and routine.
  inspections of buildings, grounds and apt units.
• Pulled daily and monthly reports submitting to
  corporate.
• Performed payroll functions regularly. Walked grounds buildings/apts during routine county inspections.