Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Affiliations
References
Timeline
Generic
Martha Estrada

Martha Estrada

San Antonio,TX

Summary

Proficient in driving operational efficiency by conducting detailed process assessments and fostering stakeholder collaboration, resulting in impactful automated product delivery achievements in multiple environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager-Product Analyst & Business Analysts

City Of San Antonio
San Antonio , Texas
06.2006 - 01.2023
  • Selected, supported, trained, and advanced team of product analysts/business analysts in fulfilling product owner tasks.
  • Optimized automation strategies to improve organizational processes for 30-32 city departments.
  • Collaborated with cross-functional teams on projects focused on problem identification, process assessments, requirements analysis, analytics, product solutions, and execution utilizing software lifecycle development through Agile and Waterfall methodologies.
  • Managed and maintained IT projects and programs portfolio by ensuring comprehensive records of all data collected during intake, business case formulation, prioritization, business analysis procedures, roadmaps, requirements, user stories, product backlog.
  • Nurtured strong and constructive interactions with colleagues and management.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Analyzed key performance indicators to identify effective strategies.
  • Organized client meetings to provide project updates.

Lead Business Analyst

Bexar County
San Antonio , TX
01.2003 - 06.2006
  • Worked closely with project managers, developers, designers, product owners, QA testers and other stakeholders throughout the entire SDLC cycle from concept through delivery.
  • Designed test plans, conducted user acceptance testing and monitored system performance post-implementation.
  • Gathered requirements from end users for developing reports, dashboards, scorecards based on their specific needs.
  • Conducted stakeholder interviews to gain an understanding of current pain points and requirements.
  • Created visual models using Visio or similar programs to explain complex workflows to team members with varying technical abilities.
  • Identified areas where automation could improve efficiency in business operations.
  • Developed process maps and data flow diagrams to identify business processes, gaps and opportunities for improvement.
  • Led workshops with senior management teams to define project objectives, scope and success criteria.
  • Researched industry trends related to relevant technologies and best practices in order to recommend improvements or enhancements.

Strategic Planning Analyst

USAA
San Antonio, TX
03.1996 - 09.2001
  • Contributed to establishment of P&C Projects and Programs Center of Excellence Team and spearheaded P&C Policy Service and Claims Desktop technology initiatives.
  • Coordinated with Business Subject Matter Experts and IT project managers across product development and testing cycles to confirm adherence to requirements and achieve excellence in project management standards.
  • Reported project statuses to executive management, ensuring informed decision-making.
  • Conducted research on current industry trends, market conditions and competitor activity.
  • Developed, monitored and evaluated strategic plans to ensure alignment with organizational objectives.
  • Identified process improvement opportunities that enhanced operational efficiency and produced Milestone Decision Memo for initial funding approval and throughout product development stages.

Education

MBA - Business Administration

Regis University
Denver, CO
05-2002

BBA - Management

UTSA
San Antonio, TX
05-1991

Skills

  • Data analysis and reporting
  • Requirements gathering
  • Process mapping and enhancement
  • User acceptance testing
  • Project management
  • Stakeholder engagement
  • Agile methodology
  • Business analysis and case creation
  • Use cases and user stories
  • Strategic planning
  • Problem solving and critical thinking
  • Cross-functional collaboration
  • Effective communication skills
  • Industry research and market analysis
  • Microsoft Office proficiency (Excel, Visio, Word, Outlook)
  • Jira and Planview expertise
  • Analytical problem solving techniques
  • Quantitative research methods
  • Business operations analysis
  • System analysis and compliance review
  • Root-cause analysis and corrective action planning
  • Report preparation and documentation
  • KPI analysis and budgeting strategies
  • BI dashboard development with Tableau software

Certification

  • Certified Business Analyst Professional, CBAP
  • Business Rules Certificate
  • Requirements Analysis
  • User Story, Product Roadmap, Product Backlog
  • Use Cases Analysis and Creation
  • Project Management Foundation Curriculum Program
  • Agile Scrum Master
  • University of Virginia Leadership Program Certificate

Languages

English
Professional
Spanish
Professional

Accomplishments

  • Streamlined Business Processes to improve services for multiple departments with new product technology automation.
  • Received high accolades and recognized by City of San Antonio executive management for outstanding service and professional expertise.
  • Improved cross- functional business process and added automation at USAA P&C Mortgagee Services Department and saved $1.3 million

Affiliations

  • Enjoy family time, music and gardening

References

References available upon request.

Timeline

Manager-Product Analyst & Business Analysts

City Of San Antonio
06.2006 - 01.2023

Lead Business Analyst

Bexar County
01.2003 - 06.2006

Strategic Planning Analyst

USAA
03.1996 - 09.2001

MBA - Business Administration

Regis University

BBA - Management

UTSA

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