Martha Evans

• Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
• Verified accuracy of billing information prior to submitting claims.
• Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
• Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
• Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
• Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
• Ensured that all required documents were obtained prior to scheduled procedures.
• Performed data entry into various computer systems related to surgery scheduling.
• Monitored and updated patient records in the electronic medical record system.
• Managed appointment reminders for upcoming surgeries via phone or mailers.
• Created and managed surgical schedules for multiple surgeons.
• Booked surgeries according to physician volume and maintained prompt turnaround times.
• Checked patient insurance and collected pre-authorizations from providers.
• Scheduled follow-up appointments as designated by physician.
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• Verified accuracy of billing information prior to submitting claims.
• Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
• Attended weekly meetings with department managers in order to review progress of surgical scheduling operations.
• Monitored and updated patient records in the electronic medical record system.
• Provided patient education and answered questions regarding the surgery process.
• Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
• Processed payments from patients for surgical services rendered.
• Checked patient insurance and collected pre-authorizations from providers.
• Scheduled tests, lab work or x-rays for patients based on physician orders.
• Transmitted medical records and other correspondence by mail, e-mail, or fax.
• Performed bookkeeping duties, preparing and sending financial statements or bills.

• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Verified identity documents for new customers before opening accounts in accordance with company policies.
• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
• Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
• Provided administrative support such as filing documents, photocopying and scanning materials.
• Handled cash transactions accurately, balancing the register at the end of each shift.
• Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
• Assisted with scheduling appointments for clients and visitors.
• Answered incoming calls, directed them to appropriate personnel and took messages.
• Explained policies and procedures to visitors.
• Completed basic bookkeeping and document filing.
• Scheduled and confirmed appointments for clients and staff.
• Input customer data into reservation systems and updated to reflect room changes.
• Compiled and prepared reports and documents as requested.

. Went shopping to Costco for all the weekly lunch supplies.

• Created detailed reports on service activities for senior management review.
• Trained new employees on the use of customer relationship management software systems.
• Resolved customer complaints quickly and effectively.
• Reviewed customer billing statements for accuracy prior to release.
• Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
• Write up service order based on the 51-point inspection by the mechanic.
• Wait for customer approval to give the OK to start the job.
• Properly document all services to properly bill the customer's job

• Maintained accurate inventory records for all parts stocked in the warehouse.
• Provided assistance with product selection, pricing and availability information to customers.
• Inspected, sorted and organized incoming parts according to store standards.
• Developed an understanding of different types of automotive parts in order to provide better service to customers.
• Loaded and unloaded parts from delivery trucks into designated areas of the warehouse.
• Delivered requested parts from the warehouse to customer's vehicles.
• Picked up and delivered automotive parts, equipment, tools and accessories from or to retail customers, wholesale accounts, dealerships, body shops and vendors.
• Presented order bills and collected payments for deliveries.
• Loaded and unloaded vehicles at distribution center and delivery address.
• Maintained filing system for records, correspondence and other documents.
• Answered phone calls, responded to emails, routed mail and coordinated courier services.
• Wrote up service orders for incoming jobs, obtained PO for all international jobs.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Entered data into databases accurately and efficiently.

• Assisted in unloading trucks when necessary, using hand-trucks or other equipment as needed.
• Organized deliveries by sorting and stocking receivables
• Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
• Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
• Restocked shelves as needed throughout the day.
• Tracked inventory levels via spreadsheets or specialized software programs.
• Prepared required paperwork for receiving, including inspection reports, delivery receipts.
• Audited outgoing shipments for accuracy prior to loading onto trucks or trailers for delivery.
• Operated pallet jacks, forklifts, and other material handling equipment safely and efficiently.