Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Martha Fajardo

Los Angeles,CA

Summary

Proven caregiver and customer service professional with a track record of providing compassionate care and exceptional service at Cross Country and Golden Optometric. Skilled in client confidentiality and customer service excellence, successfully enhancing client wellness and satisfaction. Demonstrated ability to exceed team goals through effective communication and meticulous appointment scheduling.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Caregiver Attendant

Cross Country
10.2023 - Current
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Optometrist Assistant

Golden Optometric
08.2021 - 01.2023
  • Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
  • Assisted with dilating patients or using eye medications when directed by optometrist.
  • Collaborated with optometry staff to reach individual and team goals.
  • Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
  • Instructed patients on contact lens insertion and removal and lens care guidelines.
  • Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
  • Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
  • Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
  • Managed administrative duties with phone reception, appointment scheduling and payment processing.

Sales Associate

Old Navy, Gap
01.2018 - 07.2021
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Education

High School Diploma -

Montebello High School
Montebello, CA
06.2019

Skills

  • Emotional Support
  • Mobility support
  • Compassionate Care
  • Meal Preparation
  • Client Confidentiality
  • Dementia Care
  • Appointment Scheduling
  • Customer service support
  • Customer service excellence
  • Customer Service and Communication Skills
  • Effective customer service

Certification

CPR

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Caregiver Attendant

Cross Country
10.2023 - Current

Optometrist Assistant

Golden Optometric
08.2021 - 01.2023

Sales Associate

Old Navy, Gap
01.2018 - 07.2021

High School Diploma -

Montebello High School

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Martha Fajardo