Years of professional experience28
Martha Falcon
Pomona,CA
Summary
Dynamic Specially Analyst at Health Eligibility Services with a proven track record in process improvement and predictive analytics. Skilled in MS Excel and team collaboration, I enhanced efficiency through automation and developed comprehensive documentation, leading to streamlined reporting and increased client satisfaction. Committed to delivering impactful results in fast-paced environments.
Experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Qualified [Desired Position] with solid background in analysis and problem-solving. Proven track record of identifying inefficiencies and implementing solutions that improve operational performance. Demonstrated ability to leverage data analytics and strong communication skills to drive strategic initiatives.
Overview
2025
2025
Work History
Specially Analyst
Health Eligibility Services
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
- Streamlined reporting procedures by creating user-friendly dashboards for easy access to key performance indicators.
- Supported budgeting processes by providing accurate forecasts and timely variance analyses.
Benefit Representative
HCFS INC
- Educated employees on the importance of wellness programs and incentivized participation, leading to lower overall medical expenses for the company.
- Reduced employee health care costs with well-negotiated insurance contracts.
- Served as a liaison between employees and insurance providers, resolving issues quickly and efficiently.
- Increased awareness of available benefits by developing informative materials and resources.
Medical Assistant/Phlebotomist
OB/GYN Mt San Antonio Collage
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Client Service Representative
CompSpect
03.2022 - 04.2024
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
Eligibility Specialist II
Riverside University Health System
04.2022 - 01.2024
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other rele
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Education
Nova Institute of Health Technology
Ontario, CAGED -
La Habra High School
La Habra, CA06-2022
Skills
- Microsoft office
- Analytical thinking
- MS Excel
- Time management
- Team collaboration and leadership
- Attention to detail
- Documentation and reporting
- Project management
- Excel proficiency
Languages
Spanish
Timeline
Eligibility Specialist II
Riverside University Health System
04.2022 - 01.2024
Client Service Representative
CompSpect
03.2022 - 04.2024
Specially Analyst
Health Eligibility Services
Benefit Representative
HCFS INC
Medical Assistant/Phlebotomist
OB/GYN Mt San Antonio Collage
Nova Institute of Health Technology
GED -
La Habra High School
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