Martha Santana
Toms River,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and compassionate person experienced in coordinating care for individuals with substance use disorder. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
5
5
years of professional experience
Work History
Case Manager
New Hope IBHC
10.2020 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Coordinated lecture schedule with outside entities and resources to educate clients.
Server
Bahama Breeze Island Grille
09.2018 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Associate of Applied Science - Social Work/ Addictions
Ocean County College
Toms River, NJ01.2024
Skills
- Resource Identification
- Active Learning
- Microsoft Excel
- Time Management
- Resource Management
- Judgment and Decision-Making
- Client Empowerment
- Community Resources
- Speaking
- Verbal and Written Communication
- Multitasking and Organization
- Treatment Planning
Timeline
Case Manager
New Hope IBHC
10.2020 - Current
Server
Bahama Breeze Island Grille
09.2018 - Current
Associate of Applied Science - Social Work/ Addictions
Ocean County College