MARTHA FERRELL

Full time - 40 hours per week

$34,000 Annually

As a Panel Relations Specialist, duties include but are not limited to:

• Build solid and productive panelist relationships.
• Serve as primary point of contact between Nielsen panelists and US Field Operations staff.
• Review and analyze data, providing feedback to households.
• Conduct training and coaching for panelists' use of Nielsen meters.
• Investigate and resolve proprietary system-generated performance issues.
• Verify and update demographics and audience information using Nielsen proprietary software.
• Instruct and reinforce panelists on security procedures
• Use persuasion skills to gain and maintain the cooperation of Panel members, and solicit additional participation.
• Diagnose and troubleshoot software and hardware.

Full time - 40 hours per week with mandatory OT as required

$59,192 annually GS-1101-9-01

• As a Remote Disaster Recovery Specialist with the Small Business Administration (SBA) Office of Disaster Assistance (ODA) for the Customer Service Center, I was responsible for handling incoming inquiries ranging in difficulty from routine to moderately complex, regarding information on Federal declared disasters and ODA's Disaster Loan Program
• Provide customer service to individuals and business throughout the United States who are seeking disaster assistance funds to repair or replace disaster damaged personal, real or business property
• Provide assistance to disaster survivors who are using the Disaster Loan Application Portal, in an attempt to resolve technical questions to facilitate completion of the Electronic Loan Application
• Also assist customers with technical issues related to the Disaster Credit Management System and other programs used to process disaster survivors' (applicants, borrowers, and third party) requests
• Patience and professionalism are necessary as occasionally a highly emotional disaster survivor call can lead to stressful situations so the ability to communicate clearly and effectively about the loan programs is essential
• Knowledge of a variety of computer systems which are utilized to research customer inquires, record call activity and prepare appropriate forms and letters
• Flexible and able to adapt to frequent schedule changes and mandatory over-time
• Work independently without supervision unless situation lacks clear precedents
• Use agency manuals, handbooks and standards as guidelines, but interpretation and modification may be required using good judgment as needed to interpret the guidelines within established practices
• Handled customer inquiries and suggestions courteously and professionally
• Clarified customer issues and determined root cause of problems to resolve product or service complaints
• Participated in team meetings and training sessions to stay informed about product updates and changes
• Met customer call guidelines for service levels, handle time and productivity
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly

Full time - 40 hours per week

• $34,019
• Ensure prompt review or input of new Lemon Law Buyback or Replacement cases received from Toyota Motor Company, Mazda USA, And Suzuki Motor Company, Ltd
• Contact customer and/or attorney and dealership of upcoming vehicle surrender
• Provide information and over-view of vehicle surrender process verbally and a more comprehensive explanation by e-mail
• Assign case to Transfer Agent or request dealership to facilitate surrender acting on Stericycle's behalf
• Create Vehicle Surrender
• Document package with all appropriate and State Specific Documents including Power Of Attorney and settlement checks if applicable
• When surrender completed and paperwork is signed, release payoff letter and check and send to appropriate lienholder
• Notify manufacturer of completion of surrender via computer
• Arrange for surrendered vehicle to be repaired and then arrange transport to auction for sale
• Document each step above in IBM Lotus notes "to do's"

Full time - 40 hours per week and mandatory OT as required

$44,244.00 Annually GS-1165-07-01

• Respond to inquiries from applicants, their representative or agents concerning status of application and/or reasons for Agency actions
• Review all pertinent facts making eligibility determinations by analyzing nature and cause of damage, intended use of proceeds, disposition of insurance, credit worthiness, verification of ownership, etc.
• Analyze financial resources to determine repayment ability
• Recommend and document reason for decision of approval or denial
• If approved, recommend interest rate, amount and type of collateral with appropriate payment and loan term
• Write reports including justifications supporting the recommendations and repayment eligibility, credit and any other conditions pertinent to the loan application
• Prepare files in the Loan Disaster Credit Management System (DCMS), including pertinent facts, analysis completed, conversation records, and justifications used to substantiate recommendations are in agreement with analysis of loan application.

Full time - 40 hours per week

$39,000 Annually

• Perform accurate set-up/maintenance of floor-plan credit lines
• Assist and train dealership customers and GMF staff in the practical use of the floor-plan (dealer- facing) system, as well as relevant floor-plan standards and procedures
• Assist in take-out procedure from prior lender
• Monitor auction process/payments
• Complete understanding of and ability to communicate, floor-plan billing statement details
• Ensure serviced dealerships and internal customers are provided with exemplary and prompt customer service
• Perform collections on upcoming and/or past due payments.

Full time - 40 hours per week

• Answer all incoming dealership telephone calls
• Required excellent working knowledge of all Nissan dealer Finance programs
• Working knowledge of all NMAC departments required
• Assist dealerships with customer retail installment contracts, dealer Lease worksheets and contract issues/questions
• Rebooking customer Lease or retail contracts due to error or change
• Monthly mailing of Dealer Reserve Statements and accompanying checks.

Full time - 40 hours per week

• Accurate and prompt analysis of consumer credit applications providing the best possible decision based on the information supplied, ensuring loan decisions conform to established NMAC guidelines while assisting dealership and Nissan
• North America with vehicle sales
• Rehash of credit decisions with dealer body,propose possible counter offers or alternate avenues, negotiating for the best result for both dealership and NMAC; establish and maintain effective relationships with dealers while avoiding call escalation
• Assist dealer body and field staff with any credit, funding, or customer service questions, information, or concerns
• Assist in on-going training of new analysts

Full time - 40 hours per week

• Answer all incoming dealership telephone calls
• Required excellent working knowledge of all Nissan dealer Finance programs
• Working knowledge of all NMAC departments required
• Assist dealerships with customer retail installment contracts, dealer Lease worksheets and contract issues/questions
• Rebooking customer Lease or retail contracts due to error or change
• Monthly mailing of Dealer Reserve Statements and accompanying checks.

Full time - 40 hours per week

• Answered all incoming telephone calls
• Initiated all Due Date Change and Extension requests and agreements, then account maintenance of same
• Quoted account payoffs
• Initiated Substitution of Collateral and Transfer of Equity requests, generated and mailed out paperwork and performed account maintenance on both
• Insurance claims - inspected vehicles to ensure repairs were completed in a satisfactory manner, mailed endorsed insurance check to appropriate parties
• Paid In Full accounts - mailed out titles, paid in full and final thank you letters
• Addressed all customer correspondence, composing written responses and resolutions
• Switchboard relief.