Martha Figueroa
Sahuarita,USA
Summary
Dynamic and detail-oriented Manager with over 15 years of experience delivering exceptional administrative support and fostering high-level client interactions. Proven ability to enhance client satisfaction through effective communication and personalized service, ensuring a positive experience at every touchpoint. Committed to leveraging strong organizational skills and adaptability to meet evolving client needs while thriving in a challenging environment that promotes professional growth and advancement. Seeking opportunities within an organization that values innovation and dedication, paving the way for mutual success.
Overview
26
26
years of professional experience
Work History
Escrow Officer Lead
First American Title Insurance
08.2019 - 08.2025
- Prepared detailed settlement statements for each transaction, accurately reflecting funds received and disbursed.
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- responsible for handling real estate transaction by establishing new escrow accounts, managing funds, processing documents for closings and completing settlements in accordance with established policies and procedures
- Developed strong relationships with clients by providing exceptional service, earning repeat business and referrals.
- Collaborated with real estate agents and lenders to expedite closing times on property sales.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Maintained strict confidentiality in handling sensitive customer information, adhering to privacy laws and best practices.
- Communicated requirements and title exception information to clients.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
Escrow Assistant
Title Security Agency
01.2016 - 08.2019
- Assist Escrow Officer with daily activity.
- Open Orders in Softpro Program, organized and maintain escrow files. Fundings, package-back, and set-up recording packages.
- I have acquired excellent communication skills and pay careful attention to detail.
- I have a high level of accuracy as position requires.
Corporate Accounting
Title Security Agency
04.2013 - 12.2015
- Accounts Payable/Receivable.
- Preparing and monitoring the companies budget by reviewing and analyzing daily revenue.
- Reviewing and preparing financial reports, processing documents for billings, reconciling accounts, including recording of journal entries and variance analyses.
- Daily and Monthly Auditing.
- Coding invoices and inputting to our computerized system (Sage) and paying all invoices.
- Receiving revenue and processing all deposits to submit to our Financial bank.
- Bank Reconciliations, Daily Bank auditing.
- General Ledger activities for all different companies.
- Processing Expense Reports to issue checks for employees.
- Positive Pay activities for different banks.
- Billing policies and procedure.
- Assist with 1099s IRS Reports.
Office Manager
BJ Drilling
07.2010 - 04.2013
- Billing customers for water well drilled, collecting monies due for invoices, payroll (Quickbooks)
- Creating estimates for water wells and pump installations.
- Answering incoming calls, making calls.
- Creating bank deposits as well as travel to bank for deposit, travel to post office for correspondence.
- Pump inventory.
- Creating reports for inventory.
- Accounts payable/receivable/payroll.
- Accounting, updating on profit and loss reports.
- Reconcile on all bank accounts for operating accounts as well as liability accounts.
- Overseeing employees for jobs scheduled.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
- Drafted weekly time sheets for 10 executives and employees.
- Organized all new hire, security and temporary paperwork.
- Completed data entry, tracked resumes and maintained the applicant tracking system.
- Screened all visitors and directed them to the correct employee or office.
Accounts Payable/Receivable
GEMCO, Inc
11.2008 - 07.2010
- Invoices input, filing, answering phones, transferring phone lines.
- Recording paid invoices, input invoices to be paid.
- Assisted salesperson with input of new produce orders.
- Receiving checks and recording data entry in computer
- Accounts Payable/Receivable.
- Answered and quickly redirected up to 5 calls per minute.
- Ordered and distributed office supplies while adhering to a fixed office budget.
Property Manager
EMS Realty, Inc
06.2007 - 10.2008
- Managing over 200 residential and multi family properties for individual owners.
- Assisting owners with general ledgers, operating statements, locating renters for owners investments.
- Application process, verifying employment, verifying residency, filing.
- Marketing, placing ads on newspapers for all vacant homes.
- Quick decision maker.
- Marketing residential and multi-family units, scheduling maintenance and overseeing leasing staff, perform move-in and move-out inspections.
Administrative and Realtor Assistant
La Corona de Tucson Realty
07.2005 - 06.2007
- Clerical and administrative support, photocopy, filing, organizing data folders to be sent out to main office, typing, correspondence, receiving calls to be screened for Realtor.
- Arranged lunch for our weekly meeting, attended meeting to provide notes to our manager.
- Selling Real Estate.
VIP Representative
Harrah's Casino
08.2004 - 12.2004
- Welcomed, greeted and registered arriving guests, assigns rooms, and obtained deposits where required.
- Ensured the accuracy of registrations knowing the availability of rooms, quoting correct rates, inputting correct information of arrival date, length of stay, and room type as well as obtaining deposits.
- Maintained an awareness of room and house statuses.
- Ensured that guest accommodation needs were met during the registration and departure process and ensures that complete satisfaction was confirmed.
- Issued electronic guest room keys by following strict identification and issuance guidelines to ensure guest safety.
- Kept in constant communication with the Housekeeping and Facilities units to have an up-to-date list of clean and working rooms; matches up as many reservations with the correct room types as possible at the start of and during a shift.
- Answered calls on multiline telephones and took action such as making or modifying reservations, taking messages, or transferring calls.
- Resolved guest and team member complaints in a pleasant and level headed manner by responding electronically, telephone, or in person; referred complaints that were difficult to resolve to a supervisor.
- Provided outstanding guest service during guest stays by responding to requests quickly and cheerfully, such as holding mail.
- Performed other job-related duties as assigned.
Realtor/Office Manager/Property Manager
Grant Properties Group - Inc.
06.1999 - 06.2004
- Managing a variety of independent contractors.
- Quick decision maker.
- Marketing residential and multi-family units, scheduling maintenance and overseeing leasing staff.
- Accounts payable, accounts receivable, explaining leasing contracts, end of the month statements for all owners, scheduling vendors for move-in and move-out, receiving rents from over 200 residential and multi family properties.
- Supervising over 200 units.
- Computer experience with Property Management Software (Tenant Pro), Excel, Microsoft XP, Lotus, Quick books.
Education
High School Diploma -
Nogales High
Nogales, AZReal Estate Salesperson
Hogan School of Real Estate
Tucson, AZCertified Nursing Assistant
Pima Medical Institute
Tucson, AZWord Processing
Chaparral Community College
Tucson, AZSkills
- Tenant Pro
- Yardi (Property Management Software)
- Proficient in QuickBooks
- Calendar organization
- Softpro
- Fluent in multiple languages
- Decision-making
- Efficient at acquiring new skills
- Detail-oriented analysis
- Multitasking proficiency
Accomplishments
- Achieved Million Dollar Club by completing monthly sales budget per budget analysis.
Languages
Spanish
Native or Bilingual
Timeline
Escrow Officer Lead
First American Title Insurance
08.2019 - 08.2025
Escrow Assistant
Title Security Agency
01.2016 - 08.2019
Corporate Accounting
Title Security Agency
04.2013 - 12.2015
Office Manager
BJ Drilling
07.2010 - 04.2013
Accounts Payable/Receivable
GEMCO, Inc
11.2008 - 07.2010
Property Manager
EMS Realty, Inc
06.2007 - 10.2008
Administrative and Realtor Assistant
La Corona de Tucson Realty
07.2005 - 06.2007
VIP Representative
Harrah's Casino
08.2004 - 12.2004
Realtor/Office Manager/Property Manager
Grant Properties Group - Inc.
06.1999 - 06.2004
Real Estate Salesperson
Hogan School of Real Estate
Certified Nursing Assistant
Pima Medical Institute
Word Processing
Chaparral Community College
High School Diploma -
Nogales High
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