Martha Fontaine
Stockbridge,GA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Assistant Director of Education
Bizee Brains Learning Academy
Jonesboro, GA
01.2020 - 09.2023
- Observed teachers and students in classrooms to gather data and improve instruction.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
- Oversaw development and implementation of quality educational programs.
- Built rapport with young clients and families using tailored emails and newsletters.
- Reviewed and refreshed Frogstreet curriculum with faculty members to continuously improve quality of instruction.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
Paraprofessional
East Coweta High School
Sharpsburg, GA
08.2014 - 12.2019
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Administered tests and assessments to evaluate student progress and performance.
Customer Service Representative
Higher One, Inc
New Haven, CT (Remote)
07.2013 - 07.2014
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Diploma - Business Management
University of The West Indies
Bridgetown, BarbadosSkills
- Knowledge Enhancement
- Office Support
- Constructive Feedback
- Data Management Software
- Curriculum Coordination
- Problem Resolution
- Organizational Systems
- Administrative Leadership
- Accreditation Standards
- Instructor Coaching
- Strategic Decision-Making
- Positive Interactions
- Policy and Procedure Management
- Curriculum Development
- Orientation Sessions
- Student Engagement
- Office Meetings
- Licensing Requirements
- HR Systems
- Enrichment Activities
- Curricular Implementation
- Daycare Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Assistant Director of Education
Bizee Brains Learning Academy
01.2020 - 09.2023
Paraprofessional
East Coweta High School
08.2014 - 12.2019
Customer Service Representative
Higher One, Inc
07.2013 - 07.2014
Diploma - Business Management
University of The West Indies