Martha Franco
Office Manager
Houston,TX
Overview
21
21
years of professional experience
36
36
years of post-secondary education
1
1
Language
Work History
Regional Office Administrator
Frontline Emergency Room
Richmond, Texas
12.2015 - Current
- Monitored company inventory to keep stock levels and databases updated.
- Collaborated with team members to achieve target results.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Created plans and communicated deadlines to complete projects on time.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained courteous and effective working relationships.
Patient Access Representative II/Patient
Memorial Hermann Memorial City Medical Center
08.2012 - 12.2015
- Onboarded new temps by entering employee information into systems
- Adhered to social distancing protocols and wore mask or face shield
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Created plans and communicated deadlines to complete projects on time
- Resolved problems, improved operations and provided exceptional service
- Developed and maintained courteous and effective working relationships
- Offered friendly and efficient service to customers, handled challenging situations with ease
Cashier, Customer Service Center, Assistant Service Manager and Floral Manager
HEB Food Company
Katy, TX
08.2001 - 08.2012
- Helped customers complete purchases, locate items and join reward programs
- Answered questions about store policies and addressed customer concerns
- Mentored new team members on sales software system operation
- Processed customer refunds and exchanges according to established guidelines
- Reviewed new promotions and monitored price changes
- Restocked and organized merchandise in front lanes
- Tallied cash drawer at beginning and end of each work shift
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
Education
Diploma - Medical Billing and Coding
National Institute of Technology
Houston, TX 06.2005 - Current
High School Diploma -
Katy High School
Katy, TX 05.2004 - Current
Accomplishments
- Performed daily administrative functions such as answering calls and emails, scheduling meetings, writing multiple reports and other forms.
- Provided constant and reliable administrative support to 20 office team members.
- Assisted the HR manager by maintaining personnel files for job applicants as well as active and terminated employees.
- Maintained, coordinated and updated the client database, records and mailing lists.
- Maintained an inventory of office supplies.
Timeline
Regional Office Administrator
Frontline Emergency Room
12.2015 - Current
Patient Access Representative II/Patient
Memorial Hermann Memorial City Medical Center
08.2012 - 12.2015
Diploma - Medical Billing and Coding
National Institute of Technology
06.2005 - Current
High School Diploma -
Katy High School
05.2004 - Current
Cashier, Customer Service Center, Assistant Service Manager and Floral Manager
HEB Food Company
08.2001 - 08.2012
Summary
Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Skills
Inbound phone call handling
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