MARTHA GAGNON
Merrimack,NH
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
Work History
Director of Client Success
Health Fleet
08.2021 - Current
- Manage key accounts & stakeholders to increase sales & engagement through health technology in the areas of metabolic disease, emotional wellbeing and women’s health
- Contribution of $7.7 million to the sales funnel with a 20% conversion rate
- Leveraging relationships to up sell & initiate new opportunities
- Guide prospects through the the sales life cycle through implementation to ensure service excellence
- Collaborate with internal departments to ensure innovation, strategic road map and increased client satisfaction
Injury Prevention & Worksite Wellness Supervisor
AIM Mutual Insurance Companies
10.2015 - 08.2021
- Designed, implemented & managed wellbeing programs with the goal to decrease workers compensation claim cost and recovery time for employees & clients
- Managed key high profile clients & Broker relationships
- Led a team of 12 to ensure appropriate leadership and messaging was provided to increase sales & engagement
- Collaborated with internal & external departments/partners to ensure outcomes
- Instructed & facilitated various trainings/presentations within various corporate settings
Wellness Coordinator
04.2013 - 10.2015
- Designed & implemented needs assessments to determine numerous policyholder/ employee needs in various industries based on claim costs
- Coached employers on creating a sustainable culture of wellbeing for employee population
- Developed, recruited and delivered comprehensive training program using evidenced based model to numerous policyholders and stakeholders
- Tracked utilization and program delivery
- Facilitated onsite & virtual mindfulness/meditation sessions for policyholders & employees
- Designed/implemented unique branded assessment tool leading to decreased health risks amongst various sized employer groups
Director of Worksite Health Initiatives
American Cancer Society
05.2011 - 04.2013
- Managed and consulted with fortune 500 and 1000 organizations in the areas of chronic disease prevention and evidenced based practices
- Cultivated and managed high-level relationships within fortune 500 and 1000 organizations
- Effectively coached company leadership in developing a culture of wellness at the worksite
- Facilitated numerous organizations in obtaining National Cancer Gold Standard
- Accreditation
- Coordinated and compiled research needed for proven effectiveness and return on investment
- Internally collaborated with various departments to strategize goals & objectives
- Created a system of metrics, best practices, including tracking, collateral, and media
Community Executive
Health Initiatives
03.2007 - 05.2011
- Built & maintained relationships with NH hospital systems to ensure annual accreditation standards were met, patients had access to support services during/after treatment, facilitated support groups, and developed programs for underserved population
Family Life Skills Coordinator
University of New Hampshire
05.2004 - 09.2006
- Instructed statewide classes and coached individuals receiving Temporary Assistance for
- Needy Families in areas of money management, parenting, nutrition, job and personal skills
Education
B.S - Human Services
Lesley University
5.2002
Certified Wellness Practitioner -
National Wellness Institute
1.2017
Positive Psychology Practitioner - Positive Psychology
Whole-being Institute
09.2019
Positive Psychology -
Skills
- Customer Feedback
- Superior Customer Service
- Customer Needs Assessments
- Quality Control Standards
- Customer Interaction
- Public Speaking
- Sales Strategies
- Staff Training
- Emotional Intelligence
Affiliations
Sales
Consultation
Relationship Development
Communication/
Presentation Skills
Strategic Planning
Needs Assessments
Emotional Intelligence
Case Management
Coaching
Positive Psychology
Affiliations
Worksite Wellness Council
of MA (WWCMA)
Center for Disease Control,
Work@Health Group
The Whole-being Institute
National Wellness Institute
CEO Roundtable on Cancer
Merrimack Youth
Association
Timeline
Director of Client Success
Health Fleet
08.2021 - Current
Injury Prevention & Worksite Wellness Supervisor
AIM Mutual Insurance Companies
10.2015 - 08.2021
Wellness Coordinator
04.2013 - 10.2015
Director of Worksite Health Initiatives
American Cancer Society
05.2011 - 04.2013
Community Executive
Health Initiatives
03.2007 - 05.2011
Family Life Skills Coordinator
University of New Hampshire
05.2004 - 09.2006
B.S - Human Services
Lesley University
Certified Wellness Practitioner -
National Wellness Institute
Positive Psychology Practitioner - Positive Psychology
Whole-being Institute
Positive Psychology -
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