Martha Galvan
Reading,PA
Summary
Friendly and highly organized Administrative Assistant with experience in corporate office settings. Knowledgeable at preparing and maintaining files, greeting visitors and providing excellent customer service. Great communicator and planner with strong judgement and critical thinking abilities.
Overview
7
7
years of professional experience
Work History
Welcome Coordinator
Oak Street Health
03.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized assistance.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Boosted customer retention by effectively resolving complaints and offering appropriate solutions.
- Collaborated with team members to create a welcoming atmosphere for guests upon arrival.
- Coordinated guest transportation arrangements, resulting in timely arrivals and departures.
- Supported sales efforts by providing prospective clients with information about the facility''s offerings and accommodations.
- Collaborated with other departments to address any operational issues impacting the guest experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist
A Plus Oral Surgery
05.2017 - 01.2022
- Answered telephone calls to field inquiries from customers,vendors, insurance companies and various other callers seeking information.
- Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled and confirmed appointments and meetings for management and customers.
- Provided clerical support to doctors and employees by copying, faxing and filing documents.
- Assisted in administrative duties for office team, including making phone calls and schedules.
- Balanced doctors availability and customer schedules when scheduling appointments.
- Dealt with insurance forms or related documents and reviewed any problems or concerns.
- Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific personnel.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Associates in Business Administration
Berks Technical Institute
Reading, PA07.2017
Skills
- Bilingual in Spanish and English
- Clerical / Administrative Experience
- Front Desk / Front Office
- Customer Service
- Multi Line Telephone Systems
- Schedule Management
- Organization skills
- Call Answering and Routing
- Multitasking
- Effective Communication
- Reliability
- Documentation and Reporting
- Office Management
- Staff Management
- Time Management
- Greeting and Seating Clients
- Service-oriented mindset
- Scheduling appointments
- Document Management
- Organizational Skills
- Problem Resolution
- Clerical Support
- Administrative Support
Timeline
Welcome Coordinator
Oak Street Health
03.2023 - Current
Receptionist
A Plus Oral Surgery
05.2017 - 01.2022
Associates in Business Administration
Berks Technical Institute