Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Gebrekidan

Blacklick

Summary

Dynamic Pharmacy Technician with proven problem-solving skills at CVS Pharmacy, enhancing workflow and boosting productivity. Adept at maintaining confidentiality and optimizing operations, I excelled in customer service, fostering loyalty and satisfaction. Recognized for training new team members and ensuring compliance with safety regulations, I consistently delivered exceptional service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
06.2016 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
  • Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.

Restaurant Server

Hilton Garden Inn Hotel
05.2015 - 06.2020


  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Promoted a safe working environment by adhering to food safety standards and best practices.
  • Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Education

Columbus State Community College
Columbus, OH

Diploma -

Walnut Ridge High School
Columbus, OH
06.2004

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization

Timeline

Pharmacy Technician

CVS Pharmacy
06.2016 - Current

Restaurant Server

Hilton Garden Inn Hotel
05.2015 - 06.2020

Columbus State Community College

Diploma -

Walnut Ridge High School

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