MARTHA G. MONTEMAYOR

Provided administrative support to the regional commercial lending department.

• Processed new and renewal loans.
• Prepared debt and deposit recaps.
• Pulled credit reports.
• Requested title work, surveys, appraisals, termite inspections, and any additional required documents.
• Coordinated with the bank attorney to order loan documents, and proofread/review the loan documents.
• Submitted closing instructions and loan packages to the title company, balanced settlement statements with the closer, and ensured all relative fees were collected.
• Reviewed executed documents and submitted them to the funding department.
• Actively assisted bank customers with information on their accounts, deposits, debit cards, and anything I could do to avoid them having to wait or be frustrated, help my coworkers when necessary.

Responsible for achieving branch strategic and financial objectives by establishing and overseeing an efficient closing/settlement process, developing internal and external customer relationships, preparing and maintaining branch budgets, and managing and developing branch staff.

• Created a positive, deliberate, and developmental work environment for employees to build high morale, and to reach company goals and objectives.
• Ensure daily branch operations are conducted in accordance with operations standards.
• Identified and mitigated operational risk to ensure ongoing adherence to compliance procedures.
• Intervene and provide problem resolution for escalated client matters.
• Review monthly quality and accounting audits.
• Quality control for compliance with TDI.
• Performed as a team member, allocating and coordinating the workflow.

Oversaw and managed the closing and settlement process, developed customer relationships, and provided coaching, guidance, and training for branch staff.

• Coordinated with escrow assistants to resolve any title issues (e.g., corrective deeds, vesting, federal tax liens, bankruptcies, mineral rights, boundary disputes, and encroachments).
• Maintained cordial and professional relationships with realtors, lenders, buyers, and sellers to promote/solicit business.

Worked as team lead to achieve branch goals

• Collaborated with the title examination department and escrow assistants to resolve title issues.
• Assist customers and clients with any closing-related questions to ensure a smooth transaction from contract to funding.
• Established and maintained social and professional relationships to promote the goodwill of the company and develop future business.
• General Escrow Officer Duties (e.g., review contracts, correspond with lenders, real estate agents, and attorneys as needed, conduct closing, balance and prepare file for funding and disbursement)

Review and clear the title; identify underwriting concerns.

• Advised customers of defects and requirements for issuing title insurance, and assisted in clearing stated defects.
• Reviewing all related documents to ensure clearance to close.
• Requested surveys, payoff statements, hazard insurance, HOA resale packages, and home warranty contracts when requested by agents.
• Efficiently communicated with all parties and prepared the necessary in-house documents to ensure a smooth transaction.
• Conducted closings, and finalized disbursements.

Managed and supervised the branch with the day-to-day tasks, verifying production, and ensuring the quality of work.

• Handled escalated issues, coordinated solutions with Escrow Officers, staff, and Underwriting counsel when necessary.
• Instilled high customer service levels and expectations, while building office morale, encouraging growth, and opportunities for advancement.
• Assured compliance with TDI and company policies and procedures for the branch.
• Coordinated training for all employees within the escrow office.
• Maintained ongoing communication with clients throughout the closing process.
• Performed hands-on and any administrative duties based on the needs of the office.
• Maintained a working knowledge of all current title laws, procedures, and compliance as related to closing documents.

Sales and Marketing.

• Interview clients to determine what type of property they are seeking.
• Present purchase offers to sellers for consideration.
• Confer with title companies, lenders, home inspectors, pest control companies, etc. To ensure that the terms and conditions, purchase agreements, and any additional requirements are met before closing dates.

Right hand to the Senior Escrow Officer, closing and funding 90 to 125 files per month.

• Responsible for supervising and training three assistants, as well as delegating and managing the work of escrow assistants.
• Assist customers and clients with closing-related questions.
• Ensure all lender packages are properly prepared, and payoffs and other fees have been collected, mailed, delivered, or wired according to instructions.
• Audit files prior to funding to ensure that all necessary documents were received and correct. (e.g. Acknowledgments, legal description, and lien information.

Front Desk - Director of First Impressions.

• Received earnest money contracts, open order requests, open orders, receipt of earnest monies; assign files to examination.
• Provide tax statements, title commitments, wire instructions, and insure closing protection letters when required.
• Received and reviewed title commitments, identified and cleared potential liens and clouds on title under the supervision and instructions of the assigned Escrow Officer and assistants.
• Greeted and escorted all parties to the assigned closing room.
• Supported the team with additional clerical duties, as needed.