MARTHA GODOY

Customer Service Representative. Assisted Spanish and English speaking customers. Promoted customer service satisfaction as primary goal through accurate and timely communication. Educated clients on the importance of remaining current with payments and various other responsibilities. Provided customers detailed account information and answered questions regarding their accounts. Upsold additional products and services to existing customers. Able to effectively process high volume of customer phone calls, resulting in product sales. Successful command of product knowledge and services. Consistent ability to accurately multi-task; answer questions, data entry, provide account information. Lead Clerk. Managed up to ten people daily for two years. Daily servicing of customer accounts. Insure accurate product number and information. Accounts were being sent to proper location. Responsible for maintaining appointment schedule was strictly followed. Assured proper loading technique was followed by forklift drivers. Processed Stat 4 accounts; High priority accounts.

Quality focused individual with exceptional customer service skills. Interacts with customers, co-workers and supervisors in a polite and professional manner. Takes direction well, remaining focused on all assigned tasks. Adapts easily to change and challenging situations, remaining calm and positive in all circumstances. Outgoing, friendly and compassionate toward others. Being bi-lingual in Spanish and English offers the ability to translate for others. Friendly Lunch Monitor diligent about monitoring cafeteria, assisting students and keeping tables clean. Familiar with meal procedures, safe food handling and assistance programs. Firm but positive disciplinarian. Accomplished offering experience overseeing students in nutrition service line. Sustained maintenance of cafeteria in compliance with federal, state, local and health department requirements. Communicated with team and administration promptly and worked harmoniously with students, school teachers and officials.

• Community Health Worker Training 02/09/2024-04/11/2024
• Certification of participation,Harrisonburg-Rockingham community service board 03/09/2024
• Completion of the program 04/11/2024
• Officially certified with a certification for Community Health worker

I am Bilingual fluent in Spanish,I read,write have done some interpreting for previous Jobs i have had in the past. I am a quality focused individual with exceptional customer service skills. I am outgoing friendly and compassionate towards others. Being Bilingual in spanish and english offers me the ability to be able translate for others.