Summary
Overview
Work History
Education
Skills
Timeline
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Martha Goggins

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

8
8
years of professional experience

Work History

Owner

CitruSolution
01.2023 - Current
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Implemented marketing strategies to increase brand awareness and attract new customers.

Store Manager

Starbucks
06.2016 - Current
  • Understands Store-specific barriers to growth and ensures employees are focused on top priorities to deliver the Starbucks Experience.
  • Having plans in place to prioritize the right work and achieve established goals to deliver the Starbucks Experience
  • Leading through Our Mission while effectively collaborating and communicating information to deliver the Starbucks Experience.
  • Develops employees by working shoulder-to-shoulder to build capability ensuring operational standards and the Starbucks Experience is delivered in the store
  • Creates an inclusive culture of excellence where teams thrive, have a collective commitment and are inspired to deliver the Starbucks Experience.
  • Ensures that employees are in the right place, at the right time, and doing the right work to grow the business and deliver the Starbucks Experience.
  • Ensures deployment systems and processes are in place to support teams in working together to deliver the Starbucks Experience to every customer.
  • Cultivates an inclusive learning environment to equip and empower employees with the knowledge and skills to deliver the Starbucks Experience.
  • Ensure Inventory accuracy to have the right products and quantity to grow sales, minimize waste and deliver the Starbucks Experience.
  • Ensure systems and processes are in place to guide improvement and consistently deliver the Starbucks Experience.

Education

Associate of Science -

Southern Union State Community College
Wadley, AL
05.2013

Skills

  • Operations Management
  • Relationship Building and Management
  • Partnership Building
  • Loss Prevention
  • Budget Administration
  • Revenue Generation
  • Talent Recruitment
  • Employee/ Peer Training
  • Team Development
  • Personnel Development
  • Training and Mentoring
  • Multi Level Managing

Timeline

Owner

CitruSolution
01.2023 - Current

Store Manager

Starbucks
06.2016 - Current

Associate of Science -

Southern Union State Community College

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Martha Goggins