Martha Golden
Spokane Valley,WA
Overview
22
22
years of professional experience
Work History
Office Manager
Harvard Park Retirement
Spokane , WA
11.2023 - Current
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained confidential records relating to personnel matters.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in recruiting, onboarding and training new employees.
- Provided administrative support to management team including preparing reports and presentations.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Processed payroll accurately ensuring all employees were paid on time.
- Assisted in developing budgets for departmental expenses.
- Responded to customer inquiries via phone or email in a professional manner.
- Ensured compliance with applicable laws regarding employment practices.
- Supervised staff members, organized schedules and delegated tasks.
- Developed effective communication strategies between departments within the organization.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Administered payroll and maintained proper documentation of employee personnel.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Team Leader Manager
Top Agent Team
Spokane Valley, Washington
05.2014 - Current
- Assigned and monitored daily tasks for team members.
- Provided guidance, coaching, and feedback to team members.
- Organized team meetings to discuss progress and challenges.
- Developed strategies to increase productivity and efficiency of the team.
- Implemented new processes and procedures as needed.
- Created and maintained a positive work environment for employees.
- Maintained records of employee performance reviews.
- Resolved conflicts between team members in a timely manner.
- Conducted regular performance appraisals for all team members.
- Recruited, trained, and supervised new staff members.
- Analyzed data trends to identify opportunities for improvement.
- Collaborated with other departments to ensure smooth operations.
- Identified areas where teams could improve their skillset.
- Participated in budgeting activities to maximize resources.
- Promoted a culture of collaboration within the team.
- Fostered positive employee relationships through communication, training and development coaching.
- Coached team for success by using corrective action processes.
- Delegated work assignments and prioritized tasks.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Created and managed budgets for travel, training and teambuilding activities.
- Proposed or approved modifications to project plans.
- Produced thorough, accurate and timely reports of project activities.
Regional Manager
Regis Hair Salon
Spokane Valley, WA
05.2002 - 05.2015
- Developed and implemented strategies to increase market share in the region.
- Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
- Analyzed regional financial data to identify areas of growth opportunities.
- Created and maintained relationships with key customers in the region.
- Evaluated customer feedback and adjusted company processes accordingly.
- Developed annual budgets for each district within the region.
- Identified new business opportunities through market research and industry trends.
- Assisted district managers in developing marketing plans for their respective districts.
- Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
- Trained staff on product knowledge, customer service techniques, sales strategies.
- Managed regional operations including inventory control, staffing levels, logistics, customer service.
- Resolved conflicts between customers and employees within the region.
- Ensured compliance with all applicable laws related to employment practices within the region.
- Reviewed monthly reports from individual districts regarding sales figures and other metrics.
- Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
- Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
- Hired talented, trainable team members and drove new business strategies to grow revenues.
- Mentored and guided general managers on proper processes and methodologies.
- Improved individual location efficiency through effective leadership restructure.
- Developed and implemented clear policies and procedures across multi-state area.
- Expanded business, developed revenue and managed market gains.
- Managed diverse administrative, financial and documentation requirements.
- Penetrated new markets by investigating competitor products, services and trends.
- Created and managed budgets for travel, training and teambuilding activities.
- Proposed or approved modifications to project plans.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Education
BBA - Business Administration And Management
Eastern Washington University
Cheney, WA05.2011
Skills
- Performance Coaching
- Stretching Expertise
- Employee Scheduling
- Agility Drills
Timeline
Office Manager
Harvard Park Retirement
11.2023 - Current
Team Leader Manager
Top Agent Team
05.2014 - Current
Regional Manager
Regis Hair Salon
05.2002 - 05.2015
BBA - Business Administration And Management
Eastern Washington University