Martha Gomez Calderon

• Demonstrated strong problem-solving abilities during flight delays or cancellations, working closely with airline personnel to accommodate affected passengers promptly.
• Monitored and processed ticket sales, refunds and upgrades to meet diverse passenger needs.
• Ensured passenger safety by conducting thorough pre-flight checks of wheelchairs and other mobility equipment.
• Provided exceptional customer service to passengers, addressing concerns and resolving issues.
• Answered questions regarding flight schedules, travel routes and arrival times.
• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
• Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
• Facilitated effective communication between airline staff and non-English speaking passengers, utilizing language skills when necessary.
• Provided exceptional customer service to diverse clientele, addressing individual needs and preferences.
• Rescheduled flights, issued refunds and assisted passengers with alternative travel arrangements.
• Announced flight status updates and information about gate changes over PA system.
• Assist passengers as needed through arrival and check in processes including support for passenger with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
• Comply with all federal, state, municipal, airport authority and carrier security requirements and swissport sop and policies.
• Operate equipment to include the jet way , computer keyboards, and carrier specific reservation/ticketing software

Responsible for totally event set up.

Educate customers on product and service offerings.

Maintained full Knowledge of bar and menu items and I made recommendations to the clients.

Managed preparation and presentation of the menu for all catered events.

• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Served each client with a sincere, positive,pleasant and enthusiastic attitude. etc...
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
• Optimized storage layouts by analyzing space usage patterns, leading to increased capacity without additional expense or construction requirements.
• Developed relationships with key suppliers, improving communication channels and enhancing overall supply chain efficiency.
• Developed inventory reports to provide management with comprehensive data on inventory levels.