Martha Gonzalez
Algonquin,IL
Summary
Experienced individual with outstanding management and customer service skills, ready to bring expertise to a dynamic team, ensuring regulatory compliance and operational efficiency, utilizing knowledge of office operations, effective customer service and organizational skills; successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Signature Towers Inc
11.2020 - 04.2024
- Specialized in construction services in the telecommunications industry
- Daily and weekly reporting of project status to customers, site engineers and other officials
- Trained, developed, and implemented safety protocols that resulted in meeting of safety and quality standards for all sites.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cargo Coordinator
Delta Airlines
01.2015 - 06.2020
- Lead Cargo Coordinator for Delta Airlines at O’Hare airport
- Supervised various area of cargo to ensure mail and cargo was received, processed and routed correctly in a timely manner; maintained FAA protocols
- Safely operated ground support equipment such as tugs, forklifts, and tow tractors
- Coordinated military mail and completed TDY project in Bogota, Colombia to train new vendors in various programs.
- Contributed to company''s environmental sustainability initiatives by implementing waste reduction measures in cargo handling process.
- Collaborated with team members to develop new procedures, improving overall cargo handling processes.
- Implemented inventory control measures to prevent loss or damage of goods during transport or storage.
- Established productive working relationships with customs officials, ensuring smooth and timely clearance of cargo shipments.
- Maximized space utilization for cargo storage, ensuring optimal capacity and organization.
- Ensured compliance with safety regulations and industry standards, maintaining a safe work environment for all employees.
HSE Coordinator
KBR/Fluor
12.2009 - 01.2013
- HSE auditor in various departments throughout 70 bases in Afghanistan
- Conducted regular site inspections to identify potential hazards and ensure compliance with company policies and regulations.
- Ensured proper use of personal protective equipment, reducing occurrence of workplace injuries.
- Investigated incidents, identifying root cause and developing corrective action plans to prevent recurrence.
- Streamlined incident reporting processes to ensure timely response and corrective actions.
- Fostered culture of safety by regularly communicating expectations and promoting open dialogue on workplace concerns among employees at all levels.
- Improved employee safety awareness by conducting regular training sessions and workshops.
- Reduced workplace accidents through risk assessments and proactive hazard identification.
Education
North Harris College
Houston, TX12.2008
Skills
- MS office (Excel, Power Point, Word)
- Staff Management and training
- Cross-Functional Teamwork
- Verbal and written communication
- Customer Service and Customer Relationship Management
- Scheduling and Coordinating
- Detailed oriented
Certification
- OSHA30 General Industry
- OSHA30 Construction
- OSHA 10
References
Professional References upon request.
Languages
Spanish
Native or Bilingual
Timeline
Manager
Signature Towers Inc
11.2020 - 04.2024
Cargo Coordinator
Delta Airlines
01.2015 - 06.2020
HSE Coordinator
KBR/Fluor
12.2009 - 01.2013
North Harris College