Martha Gottfried
Attica,OH
Summary
Dynamic Patient Access Specialist with a proven track record at Ensemble Health Partners, excelling in HIPAA compliance and exceptional communication. Enhanced patient satisfaction through efficient registration and scheduling, while reducing billing errors. Known for empathetic interactions and effective problem-solving, contributing to a positive healthcare environment.
Overview
8
8
years of professional experience
Work History
Patient Access Specialist
Ensemble Health Partners
02.2025 - Current
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Reduced billing errors by verifying demographic information and updating records as needed.
Memory Care Aide
The Inn at Apple Ridge
04.2021 - 02.2025
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported the smooth operation of the facility by performing light housekeeping tasks such as laundry services and meal preparation as needed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Developed strong relationships with patients by displaying empathy and genuine concern for their well-being, leading to increased satisfaction scores from both patients and families.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
Lead Medical Recruiter
Precision Recruitment
01.2017 - 04.2021
- Fostered a positive candidate experience by providing timely updates on application status and offering constructive feedback when appropriate.
- Reduced time-to-fill rates by implementing efficient recruitment strategies tailored to specific job requirements.
- Managed a high volume of requisitions simultaneously, prioritizing tasks effectively to meet deadlines consistently.
- Increased candidate placements by cultivating strong partnerships with healthcare organizations seeking skilled professionals.
- Assisted in the onboarding process for new hires, ensuring seamless integration into their respective teams and organizations.
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Assisted team members with challenging calls, providing guidance and support to ensure positive outcomes.
- Responded to customer inquiries via telephone, email and live chat to provide updated information.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Demonstrated strong problem-solving skills by resolving customer issues during first call.
Education
Evangelism - Certificate
School of Living Waters
Remote04-2021
Associates - Hospitality Management
Fortis College
Centerville, OH06-2011
High School Diploma -
Sebring McKinley High School
Sebring, OH05-2000
Skills
- Front desk operations
- HIPAA compliance
- Appointment scheduling
- Professionalism and ethics
- Exceptional communication
- Documentation accuracy
- Insurance billing
- Patient scheduling
- Performance standards compliance
- Fee collection
- EMR
- Paging systems
- Data entry proficiency
- Information collection
- Insurance verification
- Patient registration
- Health information obtainment
- Financial obligation determination
- Eligibility determination
- Co-payment collection
- Insurance information collection
- Customer service
- Problem-solving
- Phone and email etiquette
- Multitasking and organization
- Conflict resolution
- EMR updating
- Call screening
- Money handling
- Patient check-in
- Payment processing
- Work quality evaluation
- Registration and admissions
- Quality assurance
- Data entry
Timeline
Patient Access Specialist
Ensemble Health Partners
02.2025 - Current
Memory Care Aide
The Inn at Apple Ridge
04.2021 - 02.2025
Lead Medical Recruiter
Precision Recruitment
01.2017 - 04.2021
Evangelism - Certificate
School of Living Waters
Associates - Hospitality Management
Fortis College
High School Diploma -
Sebring McKinley High School
Similar Profiles
Sharon SmithSharon Smith
Coding Specialist 1, Billing, Denial Specialist at Mercy Health Partners/Ensemble Health PartnersCoding Specialist 1, Billing, Denial Specialist at Mercy Health Partners/Ensemble Health Partners
Samantha MarlattSamantha Marlatt
Specialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent HealthSpecialized Mentor And Revenue Cycle Trainer at Ensemble Health Partners-OU Health /Ardent Health
Maydey AcostaMaydey Acosta
HIM Specialist at Ensemble Health Partners (Nicklaus Health Client)HIM Specialist at Ensemble Health Partners (Nicklaus Health Client)
Lynice MurrayLynice Murray
Spec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy HealthSpec Patient Access/ Financial Counselor at Ensemble Health Partners/ Bon Secours Mercy Health
Tammy HealTammy Heal
Heartland Hospice/Gentiva at GentivaHeartland Hospice/Gentiva at Gentiva