Summary
Overview
Work History
Education
Skills
Work Availability
Work Preference
Certification
Martha Grace Lammonds

Martha Grace Lammonds

Georgetown,SC

Summary


I am looking to relocate to Nashville, TN. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. I have stable housing, reliable transportation, and am looking to start immediately if a position were to become available.

Overview

6
6
years of professional experience

Work History

Guest Services Representative

Hampton Inn
04.2024 - Current
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Ability to multitask and work in a fast pace environment managing as many as 50 plus reservations
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.

Ambassador/Shift Lead

Jeni’s Splendid Ice Cream
02.2021 - 08.2023
  • Provide quality customer service in a very busy and fast paced environment
  • Keyholder who oversaw opening and closing of the restaurant, handled cash and card transactions and managed up to 5 team members each shift.
  • Promoted from Ambassador to Shift Lead
  • Feel in at other locations upon request

Concierg

505 Nashville Luxury Apartments and Condos
08.2022 - 02.2023
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • 505 Nashville is a 528 unit residential property
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Hostess

The Mill House
08.2019 - 03.2020
  • Greeted new customers with a smile and ensured they were promptly seated and assisted them as needed to maintain the highest level of customer service
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Education

High School Diploma -

Lowcountry Preparatory School, Pawleys Island, SC
06.2017

Lander University -

Attended For 3 Year, Greenwood, SC

Veterinary Assistant Certification -

Animal Behavior College, Valencia, CA
12.2024

Skills

  • Customer service
  • Computer skills
  • Detail-oriented
  • Problem-solving
  • Payment processing
  • Reservation management system
  • Guest accommodations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Important To Me

Career advancementWork-life balanceHealthcare benefitsPaid sick leavePaid time off401k match

Certification

Veterinary Assistant

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Martha Grace Lammonds