Martha Gray
Matteson,IL
Summary
Dynamic professional with a proven track record at CVS Health Corporation, excelling in customer relations and expert problem-solving. Enhanced operational efficiency through automation and streamlined processes, while maintaining meticulous documentation. Adept at data entry and fostering teamwork, consistently delivering superior service and optimizing customer experiences.
Overview
13
13
years of professional experience
Work History
Specialist Coloborative FWA
CVS HEALTH CORPORATION
Northbrook, IL
08.2012 - Current
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Assisted in developing strategic plan that aligned with long-term company goals.
- Increased efficiency by automating routine tasks with software solutions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Collaborated with team members to enhance workflow efficiency and optimize daily operational tasks.
- Followed all company policies and procedures to deliver quality work.
- Data Entry of Fraud, Waste, and Abuse claims for multiple clients of Medicare prescription plans.
Cashier
Binnys Beverage Depot
Mokena, IL
11.2025 - 01.2026
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety standards.
- Handled cash, credit, and debit transactions with attention to detail.
- Resolved customer inquiries and complaints professionally to foster positive relationships.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels at register, reporting shortages as necessary for restocking.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Addressed customer needs and made product recommendations to increase sales.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Skills
Customer relations
Expert problem solving
Analytical thinking
Documentation management
Proficient in software
Time management
Multitasking
Organizational skills
Written communication
Task prioritization
Excellent communication
Problem-solving abilities
Teamwork
Adaptability and flexibility
Cash handling
Reliability and punctuality
Cash register operation
Cash handling expertise
Cash drawer balancing
POS system operations
POS systems
Data entry
Credit card processing
Timeline
Cashier
Binnys Beverage Depot
11.2025 - 01.2026
Specialist Coloborative FWA
CVS HEALTH CORPORATION
08.2012 - Current