Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Martha Guajardo

Detroit Lakes,USA

Summary

Detail-oriented Insurance Sales Agent eager to utilize an aptitude for client satisfaction and retention to contribute to company mission. Bringing knowledge of life insurance protection expertise and policy adjustment knowledge to add value to a professional role.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Licensed Insurance Producer

Self Employed
Detroit Lakes, USA
11.2024 - Current
  • Company Overview: Independent contractor working with an independent marketing organization called Symmetry Financial Group.
  • I received my license as life and health insurance producer in November of 2024. NPN 21409803
  • I'm working with various levels of warm leads and warm market leads mainly focusing on mortgage protection.
  • Researched underwriting guidelines to determine eligibility for specific products or services.
  • Developed and executed effective sales strategies to meet and exceed monthly sales goals.
  • Utilized CRM software to track leads, customer interactions, and sales progress efficiently.
  • Sought out new clients and developed clientele by networking to find new customers.
  • Maintained compliance with all regulatory requirements and ethical standards in the insurance industry.
  • Created presentations highlighting advantages offered by company's products and services.
  • Offered policy guidance and management to promote asset protection.
  • Facilitated policy renewals, ensuring clients' coverage needs were continuously met.
  • Prepared and delivered detailed policy proposals and quotes to potential clients.
  • Answered customer inquiries regarding insurance coverage, terms, conditions, and eligibility criteria.
  • Collaborated with underwriters to assess risks and determine policy terms and premiums.
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Educated customers about different types of available insurance policies and their benefits.
  • Developed appropriate quotes based on risk information.
  • Performed detailed analysis of customer data such as age, occupation, lifestyle, to assess risk factors involved in issuing a policy.
  • Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
  • Participated in industry conferences and seminars to stay updated with latest trends in the market.
  • Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
  • Prepared quotes for clients based on their individual requirements.

International Customer Service

SJE Rhombus
Detroit Lakes, USA
07.2020 - 11.2024
  • Assisted customers with a warm and professional attitude
  • Processed orders, refunds and exchanges
  • Assisted customers with questions
  • Interacted with customers through live chat
  • Kept records of customer complaints
  • Handled emails and inbound calls
  • Booked appointments
  • Managed customer accounts
  • Assisted with technical support duties with translation to Spanish speaking customers.
  • Performed data entry for orders and warranties
  • Handled billing issues and order inquiries.
  • Translated documents and technical support meetings with Latin American customers.
  • Notarized certificates of origin for international orders.
  • Served as the main contact for our largest customer, as well as for our Latin American and international customers.
  • Resolved customer complaints about service or product quality.
  • Addressed complaints from customers regarding operational issues or services provided.
  • Provided guidance and support to junior staff members regarding customer service procedures.
  • Coordinated with other departments to ensure timely delivery of products and services to international customers.
  • Handled escalated customer service matters professionally.

Personal Banker

United Community Bank
Perham, USA
10.2018 - 06.2020
  • Setting up and closing accounts.
  • Opening and closing the bank.
  • Processing paperwork for loans.
  • Used currency-counting machine to count currency and received checks.
  • Used customer and bank records to investigate and correct errors upon customer request.
  • Prepared bank deposits, general ledger postings and statements.
  • Entered new account information into computers and filed related forms and other documents.
  • Identified potential fraud risks on accounts and reported suspicious activities to management.
  • Conducted account openings and closings for clients.
  • Performed daily balancing of cash drawer and reconciled discrepancies when necessary.
  • In charge of the vault and staff during open hours.
  • Translating for Spanish-speaking customers.
  • Processing transactions.
  • Accuracy with transactions.
  • Customer discretion.

Staffing Specialist

Doherty Staffing Solutions
Perham, USA
01.2018 - 10.2018
  • Staffing for large companies in the area.
  • Building relationships with our customers and training our hires for the job applied for.
  • Interviewing Spanish speaking applicants.

House Coordinator

DIAMOND WILLOW
Detroit Lakes, USA
08.2015 - 08.2018
  • Making the schedule for 30+ staff members
  • Payroll: Checking and approving time cards, adding PTO, adjusting times
  • Financial Management: Grocery shopping for the menu, ordering nursing supplies, activity supplies, office supplies, and any chargeable items on a business card.
  • Being on call every other week and sometimes every week. Filling open shifts.
  • Assigning tasks to staff and managing shifts
  • Training in new staff
  • Conducting activities for the residents
  • Hiring new staff and conducting interviews.
  • New hire paperwork and orientation
  • Sending salon invoices and requests for payment from performers to corporate office.
  • Med passing
  • Vitals
  • Activities of Daily Living

Shift Manager

JIMMY JOHNS
Detroit Lakes, USA
08.2014 - 08.2016
  • Manage staff and shifts
  • Time and labor management
  • Delegating and assigning tasks
  • Customer service
  • Attention to detail on every assignment
  • Closing and opening registers. Balancing cash. Making a deposit
  • Cleaning and prepping for the next business day

Shift Manager

Cherry Berry
Detroit Lakes, USA
01.2013 - 01.2015
  • Open and close store including registers.
  • Making deposits.
  • Cleaning.
  • Managing shift.
  • Customer service.

Education

College -

MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE
Detroit Lakes, MN
01.2013

Skills

  • Financial services
  • Management
  • Communication skills
  • Financial Management
  • Banking
  • Interviewing
  • Translation
  • Interpretation
  • Hiring
  • Fluent in Spanish
  • Human Resources
  • Sales
  • Bilingual
  • Spanish
  • Payroll
  • Scheduling
  • Shift Management
  • Cash Management
  • Microsoft Office
  • Customer Service
  • Insurance sales
  • Technical Support
  • Organizational skills
  • Sales strategy
  • Customer relationship management
  • Product knowledge
  • Policy analysis
  • Risk assessment
  • CRM software
  • Negotiation skills
  • Client education
  • Presentation skills
  • Insurance eligibility
  • Premium calculation
  • Multitasking capacity
  • Task prioritization
  • Time management abilities
  • Customer billing
  • Account retention
  • Insurance practices
  • Client relations
  • HIPAA compliance
  • Carrier relations
  • Lead prospecting
  • Business development
  • Policy adjustment
  • Relationship building
  • Appointment management

Certification

  • Health Insurance License, 11/01/24, 11/01/26
  • Life Insurance License, 11/01/24, 11/01/26
  • Driver's License

Languages

  • English, Fluent
  • Spanish, Fluent
  • German, Intermediate
  • Portuguese, Beginner

Affiliations

  • I enjoy learning new languages
  • Gardening
  • Time with my family, neice and nephew
  • Time with my best friend. A 7 year old Boxer dog.
  • Going to music festivals and concerts
  • Going to Mexico whenever I can.

Timeline

Licensed Insurance Producer

Self Employed
11.2024 - Current

International Customer Service

SJE Rhombus
07.2020 - 11.2024

Personal Banker

United Community Bank
10.2018 - 06.2020

Staffing Specialist

Doherty Staffing Solutions
01.2018 - 10.2018

House Coordinator

DIAMOND WILLOW
08.2015 - 08.2018

Shift Manager

JIMMY JOHNS
08.2014 - 08.2016

Shift Manager

Cherry Berry
01.2013 - 01.2015

College -

MINNESOTA STATE COMMUNITY AND TECHNICAL COLLEGE

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Martha Guajardo