Martha Guerrero
Charlotte,NC
Summary
Dynamic bilingual dispatcher with proven expertise at GV EXPRESS CORP in optimizing delivery routes and enhancing customer satisfaction. Skilled in dispatch coordination and conflict resolution, I effectively managed high-stress situations while fostering teamwork. My strong communication abilities and attention to detail ensured timely assistance and improved operational efficiency.
Well-qualified Interpreting with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Bilingual Dispatcher
GV EXPRESS CORP
09.2020 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 3 fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Negotiated with vendors for better rates on communication equipment, improving budget efficiency.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Monitored and tracked dispatch communication systems.
- Utilized customer feedback to improve customer service.
- Monitored flow of paperwork and directed information to appropriate departments.
Aircraft Security
SCIS Security
02.2018 - 08.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Spanish Interpreter
Comperativa Coopser
01.2015 - 01.2018
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
- Facilitated clear communication between healthcare providers and patients, bridging language barriers for optimal care delivery.
- Strengthened relationships with clients by providing culturally sensitive interpretations that demonstrated respect and understanding.
- Contributed to increased client satisfaction by providing effective language support during important meetings.
Education
High School Diploma -
Carteret High School
Carteret, NJ06-2013
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Time management
- Problem-solving
- Customer relations
- Dispatch coordination
- Schedule management
- Route planning
- Customer relationship management
- Service planning
- Incident reporting
- Conflict resolution
- Verbal and written communication
- Team collaboration
- Multitasking and organization
- Emergency protocols
- Vehicle coordination
- Shift coordination
- Critical thinker
- Improving operations
- Excellent communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work from home optionCareer advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit SharingTimeline
Bilingual Dispatcher
GV EXPRESS CORP
09.2020 - Current
Aircraft Security
SCIS Security
02.2018 - 08.2020
Spanish Interpreter
Comperativa Coopser
01.2015 - 01.2018
High School Diploma -
Carteret High School
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