Martha Gutierrez

full responsibility of the store and pharmacy, employee supervision

• Increased efficiency by streamlining processes and implementing new systems.
• Managed deadlines and prioritized tasks for successful project completion.
• Collaborated with cross-functional teams to drive project success.
• Developed strong relationships with clients, resulting in repeat business and referrals.
• Improved team performance by providing clear objectives and consistent feedback.
• Delivered high-quality work under tight deadlines, contributing to overall team success.
• Implemented cost-saving measures to maximize departmental budget.
• Resolved conflicts among team members, promoting a positive work environment.
• Assisted in the development of marketing strategies to increase brand recognition and reach target audiences.
• Conducted market research to identify emerging trends and make informed decisions on product offerings.
• Provided exceptional customer service, addressing concerns promptly and professionally.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
• Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
• Entered and processed patients' prescriptions into internal system.
• Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
• Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.

all types of office work, computer skills

• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
• Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
• Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

• Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
• Streamlined cash management processes for improved accuracy and reduced discrepancies in daily reports.
• Mentored new cashiers, leading to higher retention rates and increased team performance.
• Reduced wait times by implementing effective queue management strategies during peak hours.