Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARTHA HALEY PEPPER

SOMERVILLE

Summary

Resourceful professional with a background as a Corrections Sergeant, Cashier, and Server, bringing a balance of leadership, customer service, and organizational skills. Experienced in supervising teams, ensuring safety and compliance, and handling high-pressure situations with professionalism. Adept at multitasking, managing transactions, and delivering quality service while maintaining accuracy and efficiency. Recognized for dependability, adaptability, and strong interpersonal communication.

Overview

12
12
years of professional experience

Work History

Corrections Sergeant

Morgan County Sheriff's Office
10.2022 - Current
  • My job at the Morgan County Jail is care, custody, and control of the inmates, staff, and the community. We manage daily activities in the pods with inmates and make sure the inmates are in compliance with the policy and procedure of the jail. We show respect, honesty, and integrity to everyone that comes in or out of the jail.
  • Conducted regular inspections of facilities, identifying and addressing potential security risks proactively.
  • Trained and mentored new staff on policies, procedures, and effective communication strategies with inmates.
  • Supervised daily operations within correctional facility, ensuring compliance with safety protocols and procedures.
  • Ensured proper documentation of incidents, maintaining accurate records for further analysis or legal proceedings.

Server

Logan's Roadhouse Restaurant
08.2018 - 01.2021
  • I engage guests and offer excellent customer service by building relationships and anticipating needs. I input data into out point of sale software. I listen to the customer and suggest items that may make their experience more enjoyable. I make sure each guest is heard, well cared for, and has an incredible experience.
  • Delivered exceptional customer service, ensuring a positive dining experience for all guests.
  • Managed multiple tables efficiently, prioritizing guest needs and requests effectively.
  • Trained new staff on menu knowledge and service standards to maintain consistency.

Preschool Teacher

St. John's Little Lambs
08.2015 - 07.2017
  • I ensured the care and needs of children were met by enforcing the rules for behavior and maintaining order. I taught basic skills such as colors, shapes, numbers, letter recognition, personal hygiene, and social skills. I tended to the children’s basic needs by feeding them, dressing them, and changing their diapers. I prepared materials and classrooms for class activities.
  • Developed and implemented age-appropriate lesson plans to enhance cognitive and social development.
  • Fostered a positive learning environment through engaging activities and effective classroom management techniques.

Cashier

Chick-fil-A
04.2013 - 06.2016
  • I established and maintained relationships with individual or business customers. I assisted in resolving customer complaints and ensured that customers left satisfied. I was responsible for money handling and balancing of cash drawers.
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balances through diligent record-keeping.
  • Assisted in training new team members on operational procedures and customer service standards.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Collaborated with team members to ensure smooth front-line operations during peak hours.

Education

Master of Criminal Justice - Criminal Justice

Wallace State Community College
Hanceville, AL
09-2026

High School Diploma - undefined

Good Hope High School
05.2013

General Studies - undefined

Wallace State Community College
05.2013

Skills

  • Active listener
  • Customer Service
  • Time Management
  • Customer Engagement
  • Accountability
  • Problem solving
  • Reliability
  • Organization
  • Reading Comprehension
  • Communication
  • Leadership skills
  • Critical thinking
  • Self-confidence
  • Goal-setter
  • Restraint techniques
  • Inmate supervision
  • Microsoft office
  • Scheduling coordination
  • Policy enforcement
  • Security and law enforcement
  • Officer training
  • Teamwork

Timeline

Corrections Sergeant

Morgan County Sheriff's Office
10.2022 - Current

Server

Logan's Roadhouse Restaurant
08.2018 - 01.2021

Preschool Teacher

St. John's Little Lambs
08.2015 - 07.2017

Cashier

Chick-fil-A
04.2013 - 06.2016

High School Diploma - undefined

Good Hope High School

General Studies - undefined

Wallace State Community College

Master of Criminal Justice - Criminal Justice

Wallace State Community College

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