Martha Hawkins
Dermott,Arkansas
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in [Industry] roles with high-volume customer demands.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Care Representative
VXI Global
Los Angeles, CA
09.2021 - Current
- Advised patients on healthcare issues and scheduled appointments for general check-ups or specialist visits.
- Verified insurance eligibility prior to scheduling appointments.
- Assisted patients with canceling and rescheduling appointments.
Certified Nursing Assistant
Bellview Estates
Monticello, Arkansas
04.2018 - 01.2020
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Answered call lights promptly and responded to patient needs accordingly.
- Reported changes in patient condition to registered nurse or physician.
Dietary Cook
Dermott City Nursing Home
Dermott, Arkansas
07.2010 - 07.2016
- Prepared meals for patients according to dietary requirements and restrictions.
- Organized food items, supplies and equipment needed for meal preparation.
- Maintained cleanliness of kitchen area throughout shift.
- Followed all safety regulations when handling food and kitchen utensils.
- Monitored stock levels of food items, supplies and equipment used in meal preparation.
- Performed basic maintenance duties such as cleaning tables, sweeping floors.
- Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
Education
Certified Phlebotomy Technican -
Southwest Medical Academy
Arkansas08-2021
Some College (No Degree) - Certified Nursing Assistance
University of Arkansas At Monticello
Monticello, ARSkills
- Customer Service
- Appointment Scheduling
- Documentation and Reporting
- De-Escalation Techniques
- Mobility Assistance
- Electronic Charting
- Patient Lifting
- Collecting Vital Signs
- Venipuncture Expertise
- Venipuncture
- Patient Care
- Supply Restocking
- Food Presentation
- Safe Food Handling
- Understanding of Kitchen Equipment
- Food Preparation
- Kitchen Sanitation
- Meal Preparation
- Temperature Control
Certification
- Department of Human Services Nurse Aide issued on 10/01/22
- National Healthcareer Association 07/16/2022
Timeline
Customer Care Representative
VXI Global
09.2021 - Current
Certified Nursing Assistant
Bellview Estates
04.2018 - 01.2020
Dietary Cook
Dermott City Nursing Home
07.2010 - 07.2016
Certified Phlebotomy Technican -
Southwest Medical Academy
Some College (No Degree) - Certified Nursing Assistance
University of Arkansas At Monticello