Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
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Martha Hernandez

Henderson,NV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Service Dispatcher

DTiQ
01.2020 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Prioritize and dispatch service calls based on urgency, technician availability, and geographic location to ensure timely resolution of customer issues.
  • Communicate effectively with technicians and customers to provide updates on service requests and resolve any scheduling conflicts.
  • Monitor service progress and adjust schedules as necessary to meet customer expectations and service level agreements (SLAs).
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Administrative Assistant

DTIQ
07.2013 - 01.2020
  • Manage calendars schedule appointments, and coordinate meetings.
  • Handle incoming calls, emails, and correspondence.
  • Organize and maintain files and documents.
  • Assist with data entry, report generation, and invoice processing.
  • Coordinate travel arrangements and accommodations.
  • Provide administrative support to executives and teams.
  • Maintain office supplies and equipment inventory.
  • Handle confidential information with discretion and professionalism.
  • Collaborate with colleagues to ensure smooth office operations.

Education

High School Diploma - General Education

Franklin High School
Los Angeles, CA

Skills

  • Data Entry
  • Stress Tolerance
  • Dispatching procedures
  • Prioritizing calls
  • Customer Relations
  • Dispatch Coordination
  • Schedule Management
  • Route Planning
  • Customer Relationship Management
  • Routing orders
  • Dispatching field personnel
  • Closing tickets
  • Customer Service
  • Decision-Making
  • Effective Communications
  • Microsoft Office
  • Route Planning and Adjustment
  • Quality Control
  • Work Order Preparations
  • Message and Work Order Transfer
  • Dispatch software

Languages

Spanish
Native or Bilingual

Additional Information

Employee Of The Month

Received the Employee of the Month Award, recognizing my outstanding performance and contributions to the team and organization.

Hero Award

I was honored to receive the Hero Award, which was granted based on peer nomination.

Timeline

Service Dispatcher

DTiQ
01.2020 - Current

Administrative Assistant

DTIQ
07.2013 - 01.2020

High School Diploma - General Education

Franklin High School

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Martha Hernandez