Martha Hernandez
Summary
Dedicated and experienced educational leader with over 15 years of experience working with children and families in school-based and after-school programs. Proven ability to manage daily operations, supervise staff, coordinate enrichment activities, and foster positive relationships with students, families, and school personnel. Bilingual in English and Spanish with strong leadership, organizational, and communication skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Youth Leader Coach
Pasadena Unified School District LEARNs Program
Pasadena, CA
08.2023 - Current
- Train and mentor newly hired Youth Leaders on LEARNs program policies, procedures, and expectations.
- Provide ongoing coaching and support to ensure staff are successful in their roles.
- Model effective classroom management and student engagement strategies.
- Conduct site visits to observe staff performance and provide constructive feedback.
- Assist with onboarding and professional development for new employees.
- Support Site Coordinators and Area Leads in maintaining high-quality program standards.
- Foster positive relationships with staff, students, families, and school personnel.
- Serve as a resource for staff by answering questions and helping resolve program-related concerns.
Site Lead
Pasadena Unified School District LEARNs Program
Pasadena, CA
08.2022 - Current
- Serve as the primary point of contact for families, school staff, and program participants.
- Communicate program information, policies, and updates to parents and community members.
- Address questions, concerns, and requests in a professional and timely manner.
- Supervise staff and coordinate daily program operations.
- Maintain accurate program records and documentation.
- Collaborate with school administrators and district personnel to ensure quality service and support.
- Served as acting Site Coordinator at Jefferson Elementary from August 2022 through July 2023.
- Starting August 2023 when Site Coordinators would be out for weeks would serve as Acting Site Coordinator.
LEARNs Youth Leader
Willard Elementary School
Pasadena, CA
05.2010 - 07.2022
- Built positive relationships with students, families, and school staff.
- Assisted families by providing program information and responding to inquiries.
- Maintained attendance records and program documentation.
- Planned and facilitated educational and enrichment activities.
- Supported daily program operations and provided excellent customer service.
Main Gate Greeter / Housekeeping
Disneyland Resort
Anaheim, CA
11.2014 - 04.2020
- Provided exceptional customer service to thousands of guests from diverse backgrounds.
- Assisted guests with tickets, passes, directions, and park information.
- Responded professionally to guest questions and concerns.
- Resolved customer issues or referred them to appropriate departments.
- Maintained a welcoming and positive environment while ensuring guest satisfaction.
Noon Aide / Office Assistant
Roosevelt Elementary School
Pasadena, CA
09.2006 - 05.2010
- Assisted office staff with administrative and customer service duties.
- Answered questions from students, parents, and visitors.
- Supported school operations by maintaining records and assisting with school events.
- Helped resolve student concerns and provided support to school personnel.
Education
Associate of Arts - World Languages and Global Studies
Mt. San Antonio College
Walnut, CASkills
- Bilingual: English and Spanish
- Customer Service
- Verbal and Written Communication
- Conflict Resolution
- Problem-Solving
- Data Entry and Record Keeping
- Organization and Time Management
- Team Collaboration
- Leadership and Supervision
- Multitasking
- Attention to Detail
- Microsoft Office Suite
- CPR & First Aid Certified
- Program Coordination & Management
- Staff Supervision & Training
- Leadership & Team Building
- Family & Community Engagement
- Lesson Planning & Curriculum Development
- Organizational & Time Management Skills
- Problem-Solving & Decision-Making
Certification
Adult and Pediatric First Aid/CPR/AED, American Red Cross, Current Certification
Languages
- Spanish, Native/Bilingual Proficiency
- English, Fluent
Timeline
Youth Leader Coach
Pasadena Unified School District LEARNs Program
08.2023 - Current
Site Lead
Pasadena Unified School District LEARNs Program
08.2022 - Current
Main Gate Greeter / Housekeeping
Disneyland Resort
11.2014 - 04.2020
LEARNs Youth Leader
Willard Elementary School
05.2010 - 07.2022
Noon Aide / Office Assistant
Roosevelt Elementary School
09.2006 - 05.2010
Associate of Arts - World Languages and Global Studies
Mt. San Antonio College