Martha Hinzman
pratt
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Supervisor
Variety Restaurant Group
09.2024 - 09.2025
- Assisted team in daily operations, ensuring tasks were completed efficiently and accurately.
- Learned safety protocols and company policies to maintain a safe work environment.
- Supported onboarding of new employees by providing training on core tasks and responsibilities.
- Coordinated with team members to streamline workflow and improve overall productivity.
- Developed familiarity with operational tools and systems used in daily tasks to enhance efficiency.
- Participated in team meetings, contributing ideas for process improvements and workplace enhancements.
- Maintained inventory levels by regularly checking supplies and reporting shortages to management.
- Implemented basic troubleshooting procedures for equipment malfunctions, escalating issues as needed.
General Manager
Rally's Hamburgers
01.2009 - 08.2024
- Directed daily operations to ensure seamless service delivery and maximize efficiency.
- Implemented staff training programs to enhance team performance and operational knowledge.
- Monitored inventory levels, optimizing supply chain processes for cost efficiency.
- Developed schedules to align workforce availability with peak business demands.
- Conducted performance evaluations, providing constructive feedback to support staff growth.
- Ensured compliance with health and safety regulations throughout the operation.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Claims Processor, Credentialing Specialist
4-Most Health Care Services
07.2006 - 06.2008
- Processed and evaluated insurance claims for accuracy and compliance with company policies.
- Reviewed documentation to ensure thoroughness, identifying discrepancies in claims submissions.
- Communicated with clients and adjusters to gather necessary information for claim resolution.
- Implemented process improvements that enhanced workflow efficiency in claims processing activities.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Managed workload and priorities to meet claims processing meet deadlines.
Education
High School Diploma -
Herbert Hoover High School
Clendenin, WV06-1985
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Inventory control
- Staff development
- Staff discipline
- Team building
- Schedule development
Certification
ServSafe Certified- Sept 2025- Sept 2030
Timeline
Supervisor
Variety Restaurant Group
09.2024 - 09.2025
General Manager
Rally's Hamburgers
01.2009 - 08.2024
Claims Processor, Credentialing Specialist
4-Most Health Care Services
07.2006 - 06.2008
High School Diploma -
Herbert Hoover High School
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